Empresas: Hotel Mandarin Oriental Barcelona
Mandarin Oriental, Barcelona is looking for a Reservation Agent to join our Reservations Department team.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Passeig de Gràcia, home to several historic modernist works and architectural gems by Gaudí.
The hotel belongs to the Mandarin Oriental Hotel Group, an international hotel management group with more than 38 luxury hotels, resorts and residences with a worldwide presence in Asia, Europe and the Americas.
Mandarin Oriental Barcelona has 120 rooms, 28 of which are suites. In addition to accommodation, the hotel offers exclusive event spaces for weddings, corporate meetings, conferences and private celebrations.
Regarding the hotel's gastronomy, we feature a two Michelin-starred restaurant, an award-winning cocktail bar, the beautiful Mimosa Garden and a rooftop terrace with spectacular city views.
The hotel Spa consists of 8 treatment rooms, an indoor swimming pool and a fully equipped fitness centre. Based at Mandarin Oriental, Barcelona , within the Reservations Department , the Reservation Agent is responsible for delivering an exceptional guest experience through efficient reservation management, personalized communication and revenue optimization. The Reservation Agent reports to the Reservations Manager .
As a Reservation Agent, you will be responsible for the following duties: Ensure effective communication and collaboration with Finance, Sales,



Concierge, Housekeeping, Front Office, Food & Beverage and all relevant departments.
Utilize the reservation systems and respond to guest correspondence according to hotel standards, policies and procedures.
Navigate multiple web-based systems and booking platforms to manage reservations from various distribution channels.
Consistently meet or exceed established performance indicators, including revenue generation, conversion rates, quality standards and guest satisfaction scores.
Inspire guest loyalty through efficient service, attention to detail and anticipation of guests' individual needs.
As a Reservation Agent, we expect from you: Previous experience in Reservations, Front Office, Guest Services or a similar customer-facing position within hospitality.
Excellent understanding of hotel operations and reservation processes.
Experience using hotel reservation systems and Microsoft Office applications.
Excellent customer service orientation and passion for luxury hospitality.
Fluent English and Spanish. We craft unique learning and development programmes for various stages in your career so that you grow continuously.
The MOstay programme offers complimentary nights and attractive rates on rooms for you and your loved ones.
We have a canteen with a different menu every week, so you can enjoy meals during your work shift.
We provide access to a learning platform with a wide variety of professional development courses.
Tea and coffee available throughout your shift.
Join a team with a passion for service excellence and luxury hospitality.
Mandarin Oriental is a company that promotes equal opportunities in employment.

📌 Agente de reservas + inglés (Barcelona)
🏢 Hotel Mandarin Oriental Barcelona
📍 Barcelona