The Student Compliance & Visa Support Officer will be responsible for managing student compliance documentation, supporting prospective students with visa applications and immigration-related requirements, coordinating with internal departments, and ensuring an outstanding student experience from enrolment through arrival.

La descripción completa del puesto cubre todas las habilidades asociadas, la experiencia previa y cualquier cualificación que se espera que tengan los solicitantes.

The role requires excellent organizational capabilities, strong communication skills, commercial awareness, and the ability to work effectively with students from a wide range of cultural and national backgrounds.

Student Compliance Management

- Review, verify, and maintain student files in accordance with institutional and regulatory requirements.
- Ensure all admissions documentation is accurate, complete, authentic, and compliant.
- Monitor compliance checkpoints throughout the student lifecycle.
- Maintain accurate student records within institutional databases and CRM systems.
- Identify missing, expired, or non-compliant documentation and proactively follow up with students.
- Assist in the preparation of compliance reports and audits.
- Support the implementation and continuous improvement of compliance procedures and controls.
- Ensure adherence to internal policies, academic regulations, GDPR requirements, and relevant legal obligations.
- Visa and Immigration Support
- Guide prospective and enrolled students through visa and immigration processes.
- Provide accurate and timely information regarding documentation requirements, timelines, and procedures.
- Review visa application packages and supporting documentation.
- Liaise with students, admissions teams, embassies, consulates, visa centers, and external partners when required.
- Track visa application progress and communicate updates to relevant stakeholders.
- Help identify potential visa risks and escalation complex cases appropriately.
- Support students with pre-arrival requirements and onboarding activities.





Student and Candidate Support
- Act as a primary point of contact for applicants requiring compliance and visa assistance.
- Deliver exceptional customer service throughout the admissions and enrolment journey.
- Respond to student enquiries via telephone, email, video calls, and face-to-face meetings.
- Build positive relationships with applicants and students from diverse international backgrounds.
- Support students in resolving administrative challenges efficiently and professionally.

Administrative Management
- Process large volumes of documentation while maintaining high accuracy levels.
- Maintain organized digital and physical records.
- Generate reports and track compliance KPIs.
- Coordinate with Admissions, Student Services, Academic Operations, Finance, and other departments.
- Support institutional projects related to student compliance and international mobility.

Commercial and Recruitment Support
- Understand student needs and guide them effectively through the enrolment process.
- Assist prospective students in overcoming administrative and visa barriers to enrolment.
- Contribute to conversion and enrolment objectives through proactive student engagement.
- Collaborate closely with admissions and recruitment teams to support business growth.
- Act as a professional ambassador for BSBI and promote a positive student experience.
- Bachelor's Degree in Law (LLB or equivalent).
- English proficiency at C1-C2 level (written and spoken).
- Excellent verbal and written communication skills.
- Strong administrative and organizational capabilities.
- High attention to detail and accuracy.
- Ability to manage multiple priorities simultaneously.




- Strong interpersonal and customer service skills.
- Proficiency in Microsoft Office Suite, particularly Excel, Word, Outlook, and Teams.
- Ability to work independently and as part of a multicultural team.

Highly Desirable
- Previous experience in higher education, admissions, compliance, immigration, legal administration, or international student services.
- Knowledge of Spanish or European immigration procedures.
- Experience working with CRM and student management systems.
- Additional language skills.
- Experience dealing with international clients or customers.

The adecuado candidate will demonstrate:
- Strong legal and analytical thinking.
- Commercial awareness and customer-oriented mindset.
- Ability to build trust and credibility with students and colleagues.
- Professional maturity and discretion when handling sensitive documentation.
- Cultural intelligence and intercultural communication skills.
- Problem-solving capability and proactive attitude.
- Time management and ability to perform under deadlines.
- Flexibility, resilience, and adaptability in a fast-paced environment.
- A legal academic background.
- Strong communication and relationship-building abilities.
- A service-oriented and commercially minded approach.
- Genuine interest in supporting international students. xhfqzwm
- The capability to manage cases involving applicants from a broad spectrum of nationalities, cultures, and educational backgrounds.
- This position offers an excellent opportunity to develop a career in international higher education, compliance, student services, and global mobility within a rapidly growing international institution

Why us?
- A dynamic, supportive team atmosphere with colleagues from diverse backgrounds and cultures
- The opportunity to contribute to the development of BSBI’s Careers Service and its mandatory internship programme
- Autonomy to lead impactful projects and bring your ideas to life
- Participation in campus events across business, science, and cultural topics

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📌 Academic Visa And Compliance Officer (Madrid)
🏢 Berlin School of Business and Innovation
📍 Madrid