Aftersales Technical Support and Training Engineer
Por favor, asegúrese de leer completamente el resumen y los requisitos de esta ocasión de empleo que se detallan a continuación.
Country: Spain
Purpose of role
Build good image by providing efficient and professional technical support across the CEE region.
Committed, results driven and profit and customer satisfaction oriented,
Responsabilities
Supports aftersales management with technical training plan definition and takes initiatives with implementing technical training.
Handling technical inquiry tickets via OEM platform and secure related KPI
Acts as industry expert and supports both internal and external stakeholders with all the technical inquiries
Concise and structured communication with OEM and Dealers about technical/quality issues
Support product quality/development teams in view improved MG products and services
Technical Information and Bulletin management
Instruct dealers to work in accordance with MG standards/procedures (diagnostic and warranty policy)
Active contribution in maintenance price calculation, developing standards, processes, and procedures in automotive aftersales business:



wholesale and retail procedures for PDI, quality inspections, insurance claims, warranty claims, spare parts ordering, CSI, technical training for sales staff, developing and delivering training programs for: technical, spare parts and warranty
Requirements
(core competencies/additional skills/qualities)
Engineering degree related to automotive, mechanics and/or electronics
5 years of experience in automotive technical assistance/diagnostic (troubleshooting)
Automotive High Voltage Systems knowledge and certification
Skilled with the use of automotive diagnostic tools
Customer Focus (dealer and final customer)
Fluent in Spanish and English (spoken & written) ，other language ( Portuguese) would be advantageous.
Have knowledge of Spain regional regulatory requirements on warranty, service pack and etc.
Strong and accurate technical assessment/judgement abilities
Logical thinking and strong capability of problem analysis.
detailed oriented. xhfqzwm
This position will be based in Spain and intensive traveling would be required.
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📌 Aftersales Technical Support And Training Engineer (Pozuelo de Alarcón)
🏢 Mg Motor España
📍 Pozuelo de Alarcón