We are seeking an analytical and detail-oriented Knowledge Operations Specialist to join our multinational Business Transformation team. In this role, your keen eye for accuracy and dedication to high standards will be essential as you manage, refine, and ensure the integrity of various data sets. This position offers you the opportunity to collaborate with stakeholders across Zurich and around the world, elevating our data quality to best-in-class levels for our multinational customers. As a Knowledge Operations Specialist based in Spain, you will play a pivotal role in upholding the standards that empower informed decision-making and drive operational excellence globally. You will build a solid understanding of how data is captured, transformed, and utilized across the various systems supporting multinational operations. You will have the opportunity to:Support the collection, review and completion of General and Wording Capabilities data across products for Zurich’s general network of 200+ territories. Review submitted data for completeness, consistency, and accuracy. Help organize and track data collection activities, follow up on outstanding inputs, and maintain a clear audit trail of updates and changes.Maintain an ongoing engagement with the countries, underwriting and project teams to help finalize technical content, and ensure data is maintained in line with agreed standards.Support the launch of new propositions by helping to set up and maintain reference systems that reflect updated global wording, while working with stakeholders to ensure solutions meet business needs.Maintain internal guidelines and standard operating procedures so they remain accurate, clear, and aligned with current data management processes.



Contribute to transformation and continuous improvement initiatives by identifying recurring issues, supporting analysis, and helping improve efficiency, consistency, and service quality.1-2 years of experience in insurance, operations, data management, business administration, finance, or a related field; Bachelor’s degree in Business Administration, Operations, Economics, Insurance, Finance, Tax, Law, Data Science, Statistics or a related field.Interest in working with structured data, ensuring data quality, and understanding how information is used across systems and business processes.Advance knowledge of Microsoft Excel, and PowerPoint, familiarity with Power BI or other data visualisation/reporting tools is a plus.Interest in learning or prior exposure to tools such as VBA for Excel, SQL, Python and Qlik is considered an assetCuriosity to understand end-to-end data flows, system dependencies, and how data impacts downstream tools, reporting, and operational decision-making.Exposure to process improvement, digital transformation, reporting, automation, or project work through studies, internships,



or early professional experience is an advantage.Fluency in English and Spanish; additional languages are an advantage.Skills requiredInterest in working in multinational teams and cross-country projects; Ability to work accurately with structured data, review information carefully, and identify inconsistencies.Meticulous approach to data management, ensuring compliance with standards, guidelines and processes. Good problem-solving mindset, with the ability to break down problems, interpret data, and support practical improvement ideas. Team player with clear written and verbal communication skills, and interest in collaborating across cultures, countries and business functionsWell-organized, reliable, and able to manage tasks and deadlines while maintaining high-quality standards.Interest in digital tools, AI, process automation, data quality, and transformation initiativesAnd… What Makes Us Special?To support your work-life balance, we have adopted a flexible working model.Over 300 euros to set up your home office and additional monthly home office allowance. Wide range of internal and external trainings, including English, German and Spanish classes depending on the needs.Ticket restaurant and Health Insurance with the flexibility to exchange it for other benefits. Collective Life retirement Plan2000 referral bonus if you bring other talented people like you to the company. Special banking and insurance conditions plus Exclusive Employees discounts Functional diversity benefits Different social clubs such as hiking, investment, beach volley and many moreStock options and mortgage benefits. Apply by sending your CV in English.We attract and retain the best-qualified individuals available, regardless of race/ethnicity, religion, gender, sexual orientation, age, or disability.Location(s): ES - Barcelona Remote working: Schedule: Full TimeRecruiter name:

📌 Operations Manager - Remote working (Barcelona)
🏢 Zurich Insurance Group
📍 Barcelona