Our client is a leading international specialist in warranty and insurance services for household appliances and electronics. With a strong presence across Europe, they are known for their customer-centric approach and innovative service solutions.

? Ready to take your career to sunny Madrid? ☀️

We’re looking for a Customer Service Agent to assist our French clients who have taken out our insurance plans. You’ll help customers with questions, claims, and service updates — always ensuring the best possible experience ?✨

? Responsiblities

- ?Answer incoming calls and emails from customers, partners, and suppliers.

- ?Provide advice, guidance, and solutions for customer queries and incidents.

- ?Keep customers informed about coverage, claim status, and resolutions.

- ?️Make follow-up calls on claims and collections.

- ?Apply cross-selling and retention techniques where applicable.

- ?Record all relevant data accurately in our systems.

? Skills & Abilities

- Customer-oriented and empathetic ?

- Excellent communication (verbal & written)

- Results-driven and proactive ?

- Strong problem-solving and analytical skills

- Active listening and adaptability





- Tolerance to stress and perseverance ?

✅ Requirements

- ?️ Fluent in French (both mandatory), knowledge of English and Spanish is a plus

- ??1 year in customer service preferred

- ? Strong communicator – verbal & written

- ? Basic computer skills (MS Office)

- ? Detail-oriented, adaptable & stress-resistant

- ? Great listener, problem-solver & multitasker

- ?Customer-first attitude

? Education & Technical Skills

- Secondary Education ?

- Telephone excellence ☎️

- Complaint handling and customer communication ?

- Active listening and computer literacy ??

? What we offer

- ? 100% remote or hybrid setup (if you live in Madrid)

- ? Competitive salary + performance bonuses

- ?️ Meal vouchers

- ? 26 + 7 vacation days per year

- ? All equipment provided (laptop, headset, HDMI/USB adapter)

- ? Private health insurance after 1 year

- ? Ongoing training and wellbeing activities

- ?️ Free employee policy + support programs

? Location

100% Remote (or hybrid if based in Madrid)

#remote #customerservice #madrid #french

📌 French Remote Customer Service Agent in Madrid
🏢 Recruit4. Work
📍 Madrid