About Scope

Looking for work with real purpose?

Scope’s purpose is to create meaningful opportunities for people with disability to belong and thrive.

We support people with physical, intellectual and multiple disabilities to achieve their goals. Scope is a registered provider under the NDIS and delivers a range of services including supported independent living, therapy and employment services in over 420 service locations across Victoria and NSW.

About Your Role

Scope’s Communication Inclusion Resource Centre (CIRC) is a nationally recognised leader in accessible inclusion for people with communication disabilities.

For over 20 years, we’ve been empowering people with communication disability and/or low literacy by helping communities become more accessible, inclusive and connected. We work with a dedicated team of people with diverse skills and lived experience of disability to build the capacity of mainstream services to be more inclusive and accessible to all.

We are now looking for an Operational Services Manager reporting to the General Manager of CIRC.

The Manager Operational Services collaborates across diverse networks to deliver financially efficient and high-quality service delivery that ensures a sustainable cost-effective delivery of services. The role optimises resource utilisation and supports CIRC performance by ensuring customer needs are met by using the right capability at the right time in the right way. They will also engage, manage, coach and mentor team members to support our business customers in the pursuit of their objectives, and empower our clients to belong and thrive.

In the role of Operational Services Manager, you will contribute your expertise to:

- Drawing together data and insights to provide evidence-based solutions to CIRC service delivery.
- Collaborating to build service delivery capability across CIRC and more broadly across Scope.
- Increase the effective utilisation of the workforce
- Reduce the cost of servicing customers and ensuring efficiency





You will enjoy interacting with diverse stakeholders and possess the communication and relationship skills to thrive in a fast paced, diverse and complex environment.

Your Key Focus

Some of your responsibilities will include:

- Proactively engage with and genuinely listen to customers, teams, and peers to inform the optimisation and delivery of CIRC products and services; in alignment with relevant legal, regulatory, compliance and budgetary obligations.
- Manage others to deliver CIRC products and services; ensuring quality, productivity, efficiency and compliance standards and/or targets are met.
- Maintain systems and processes to ensure workforce management and optimisation in line with CIRC customer and client commitments and contracts.
- Promote and embed a culture of ethical service delivery across CIRC; underpinned by integrity, accountability, inclusivity and reflective practice.
- Ensure services and products delivered to national customers are of high quality and financially viable

Your experience shall align with

- Considerable expertise in service delivery principles, budgets, frameworks, practices and tools.
- Confidently brings together strategic thinking, rigour, professional expertise and commercial acumen to deliver strategy and impactful outcomes in an often complex and ambiguous environment.
- Works collaboratively with internal and external stakeholders, including stakeholders and employees with diverse communication preferences.
- Data led decision maker capable of using data to tell stories
- Comfortable with working in an ambiguous environment that is experiencing rapid growth.
- Can operate effectively, even when things are not certain.
- Builds a growth mindset and resilience.
- Proven capacity to work both strategically and operationally.
- Excellent collaboration,



influencing and interpersonal skills with the ability to work in partnership will all level managers and staff.
- Strong problem solving and analytical skills with a demonstrated ability to critically analyse issues and develop and implement effective solutions.

Scope as an Employer

At Scope, we ‘Celebrate our people’ by rewarding you with access to an exclusive benefits platform. You will have access to cashback, vouchers, and discounts to over 500 popular retailers covering groceries, fuel, entertainment, wellbeing and so much more. It’s one of the ways we thank our team for the ongoing and valued contribution they make to the lives of the people we support.

View our stance on inclusion, diversity and human rights by visiting our careers page.

Benefits:

- Meaningful work that creates positive impact for people with disability
- Versátil working arrangements, with a minimum of three days per week at a Scope location (Hawthorn)
- Collaborative and supportive team environment
- Opportunities to influence organisation-wide transformation initiatives
- Salary packaging benefits of up to $15,900 per year
- Free onsite and accessible parking
- Hawthorn office is nearby public transport

Scope (Aust) is a 2026 Circle Back Initiative Employer – we commit to respond to every applicant.

No Agencies: Whilst we appreciate your interest, we are confident we can find a great candidate without external support.

Take your career on a journey with Scope and work proactively with us to achieve our purpose!

If at any time you require us to adjust our recruitment process to meet your individual needs please email [email protected]

Please note, successful applicants will be required to hold a NDIS Worker Screening Check Clearance and a Working with Children Check. If you have lived or worked for a continuous period of 12 months or more in another country within the last 10 years, a certified International Police Check from that country or countries will also be required. Please note that the offer will be conditional on meeting these requirements.

📌 Operational Service Manager (Vic)
🏢 Scope Australia
📍 Vic