Job title: Sr. Technical Delivery Manager, Identity Maturity Acceleration

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About SailPoint: SailPoint is the leader in identity security for cloud enterprises. Our identity security solutions secure and enable thousands of companies worldwide, giving our customers unmatched visibility into the entirety of their digital workforce, ensuring workers have the right access to do their job—no more, no less. Built on a foundation of Artificial Intelligence and Machine Learning, our Identity Security Cloud Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and changing needs of today’s cloud-oriented, modern enterprise.

About the role: As an Sr.

Technical Delivery

Manager, you will oversee multiple customer and partner engagements, ensuring the successful delivery of SailPoint’s Identity Maturity Acceleration across your region. You will be responsible for aligning customer expectations with project execution, managing resources, and driving engagement success from initial implementation through governance and renewal. You will collaborate with several internal resources and serve as the cornerstone of client implementation. You will leverage internal tools and frameworks to track project progress, report service consumption, and provide transparency to stakeholders while being the liaison of internal operational teams—including Sales, Professional Services, and Customer Success Management.

Your role will involve identifying risks, mitigating challenges, and ensuring engagements remain on track and aligned with business objectives. This position requires persuasive communication and leadership skills to manage multiple engagements, drive operational excellence, and foster collaboration across teams. You will also play a key role in resource planning, overseeing integral and regional teams, and supporting skill development within the organization. The Sr.

Technical Delivery

Manager will be instrumental in ensuring SailPoint’s core values—Individualization, Impact, Integrity, and Innovation—are reflected in every customer interaction, driving long-term success and growth.

Roadmap for success

30 days In your first 30 days, you will immerse yourself in understanding SailPoint’s offerings, organizational structure, and team dynamics. You will have regular check-ins with your mentor, who will help you navigate the tools, processes and ongoing projects which are critical to your role. Gain a deep understanding of SailPoint’s Identity Maturity Acceleration (IMA), organizational structure, and team dynamics.

Build relationships with internal stakeholders across Professional Services, Customer Success, Sales, and Support. Familiarize yourself with ongoing engagements, tools, and methodologies used to track project progress and service delivery. Shadow senior team members to understand best practices in customer engagement, issue resolution, and governance.

Begin tracking and reporting on key engagements under the guidance of the IMA leadership team.

90 days

Take ownership of tracking and reporting engagement statuses, ensuring transparency with internal teams, partners and customers. Independently oversee basic engagement operations, including service utilization tracking and escalation management. Develop an understanding of risk management strategies and begin contributing to mitigation planning for engagements.

Assist in resource planning and team staffing across projects, collaborating with Program Managers, Solution Architects and Technical Advisors. Lead small-scale customer discussions and workshops, ensuring alignment between customer expectations and service delivery.

6 months

Proactively identify areas for improvement in customer engagement and internal processes, proposing actionable solutions. Manage complex engagements across multiple workstreams,



ensuring timely delivery and alignment with business objectives. Serve as the first point of escalation within the IMA team, addressing customer concerns and ensuring scope control.

Provide mentorship and guidance to junior team members, supporting their professional growth and integration into the team. Lead internal initiatives focused on optimizing program utilization, refining delivery strategies, and enhancing team collaboration.

1 year

Lead large-scale, cross-functional customer engagements, ensuring seamless execution and customer satisfaction. Manage the business relationship between SailPoint and assigned customer accounts, driving customer success and retention. Act as a strategic advisor for customers from the Identity Maturity team, ensuring alignment with Time-to-Value metrics and long-term customer goals.

Oversee the professional growth, project staffing, and performance management of regional team members. Drive continuous improvement by developing new best practices, refining operational processes, and fostering a culture of innovation.

Requirements

- 4-5 years of experience driving large programs and delivering excellent results – preference for experience in Identity/Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus
- Program and project management experience with an ability to think tactically as well as strategically while coordinating cross-functional teams in a maturing Agile Environment.
- Demonstrated capabilities in successfully leading enterprise-wide programs and projects.
- The high degree of business acumen and technical competency
- The ability to balance and bridge technology and business needs, project and program management
- Demonstrated ability to manage multiple initiatives simultaneously and to resolve scheduling and other conflicts to meet all deadlines
- Highly evolved EQ and ability to adapt to the needs of the program and current maturity of the teams.
- Technical experience and knowledge of developing SaaS products - grounded in modern web technologies and agile processes.
- Passion for building partnerships and experience leveraging those to achieve success.
- Relentless passion and persistence for efficiency and operational improvement.
- Self-driven and highly motivated work ethic.
- Excellent Communication Skills
- Experience in Salesforce, ServiceNow and Tableau.
- Proficient in project management tools like JIRA, Microsoft Project, or equivalent.
- Education: Bachelor’s degree in business, IT, or a related field; PMP, Certified Scrum Master or similar certification preferred
- Preferred: Startup Experience Exposure to Customer Success Delivery and Operations in both large and small companies
- Experience developing and coordinating day-to-day solutions delivery and/or team onboarding and development programs.
- Languages (Spanish, German, French, Italian or any other) would be an advantage (bonus points!)
- Experience with Identity Management, Security or Governance

SailPoint is an equal opportunity employer and we welcome everyone to our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We evaluate applicants using job-related, objective, and non-discriminatory criteria.

Our job titles, job descriptions, and recruitment processes are intended to be gender-neutral and to support equal pay for equal work or work of equal value. As a part of the total compensation package, this role may be eligible for participation in one of our performance-based cash compensation programs - the SailPoint Corporate Bonus Plan or a role-specific commission plan,



along with potential eligibility for equity participation.

SailPoint maintains salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. The base salary for this role will be in this range from (min-max, LOCAL CURRENCY): €52,600 - €88,736.00. Additional offerings include a variety of benefits, including health, retirement, EAP, leave support, paid time off, and company-paid holidays.

The specific programs and options available to an employee may vary depending on location, date of hire, schedule type, and the applicability of collective bargaining agreements or local statutory requirements. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

SailPoint (Nasdaq: SAIL) is defining the new era of adaptive identity security. In a world where non-human identities now significantly outnumber humans, our AI-powered platform unifies identity, security, and data intelligence to protect today’s enterprise from advanced identity-based threats. We deliver the identity solution that spans both the breadth of identities and the depth of context needed to drive real-time access with confidence.

Built on principles like zero-standing privilege and contextualized risk, our SailPoint platform transforms identity from a point of vulnerability into a powerful security advantage. Trusted by many of the world's leading organizations, SailPoint secures the enterprise with intelligent, autonomous identity security.

The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities. It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986. Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: Filing a complaint; Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business. xugodme

SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.

📌 Sr. Technical Delivery Manager (Madrid)
🏢 Sailpoint Technologies Holdings
📍 Madrid