CX Leader: Strategy, Insights & Premium Service (Barcelona)

CX Leader: Strategy, Insights & Premium Service (Barcelona)

23 sep
|
papernest
|
Barcelona

23 sep

papernest

Barcelona

Papernest is seeking a Customer Experience Manager to lead the CX function in Barcelona, shaping a premium customer journey. You will translate strategy into KPI-driven actions, analyse feedback, and empower team leaders to improve service quality.

The role offers meaningful impact in a fast-growing scale-up. As a senior leader, you will drive operational excellence, maintain SOPs and dashboards, and collaborate with Enablement to translate insights into training and process enhancements.

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📌 CX Leader: Strategy, Insights & Premium Service (Barcelona)
🏢 papernest
📍 Barcelona

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