About the job

Responsibilities

- Serve as a primary point of contact for sellers, addressing issues related to registration,

compliance, listing support, and account management promptly and professionally based on the guidance of general teams.
- Assist sellers in understanding platform policies, documentation requirements, and troubleshooting steps, including but not limited to product listing errors, payment delays,

or compliance violations.
- Collaborate with internal teams (Legal, Compliance, Product) to support the resolution of seller escalations and improvement of processes.
- Analyze seller pain points and feedback to propose platform or workflow optimizations.
- Conduct training sessions to provide information support for sellers on best practices for account health and growth.
- Track seller performance metrics (e.g.,



onboarding completion rates, issue resolution time) and report trends to leadership.

Required Skills

- 3+ years of experience in e-commerce operations, account management, or seller support, preferably with a marketplace or cross-border platform.
- Strong problem-solving skills with the ability to navigate complex, ambiguous issues.
- Familiarity with compliance frameworks (e.g., product standards, tax documentation).
- Proactive, detail-oriented, and able to manage high-volume inquiries under tight deadlines.
- Fluent in English and business level mandarin speaking is preferred

📌 Account Manager (España)
🏢 Temu
📍 España