Experteer Overview
In this role you drive the operation and support of Microsoft Dynamics 365 CRM and Azure-based integrations within Liebherr’s OneCRM platform. You’ll work from Madrid in a hybrid setup as part of the global OneCRM IT Operations team, ensuring system stability and service continuity across international Sales and Service markets. You will troubleshoot incidents, coordinate with technical teams, and contribute to stabilization and continuous improvement during the digital transformation journey. You’ll act as a bridge between business users and technical colleagues to deliver reliable, scalable CRM operations.

Compensaciones / Ventajas
• Operate and support Microsoft Dynamics 365 CRM and Azure integrations to maintain stability and continuity
• Handle incidents, service requests, and operational tasks with documentation and timely resolution
• Provide hands-on user and application support including administration, roles, access, and issue resolution
• Monitor interfaces between Dynamics 365, SAP, master data systems and connected applications
• Investigate issues, perform root-cause analysis, and coordinate resolutions with technical teams
• Support deployments and releases from an operational standpoint (environment checks, testing support, release validation)
• Maintain and improve operational documentation, procedures, and knowledge base content
• Identify recurring issues and contribute to problem management and continuous improvement




• Collaborate with business users, developers, infrastructure teams, and external partners; escalate critical issues when needed
• Translate operational findings into improvement proposals, change requests and problem records for OneCRM service advancement

Responsabilidades
• Bachelor's degree in IT-related field or equivalent experience
• 3+ years in IT Operations or Application Support in Dynamics 365 CRM or Power Platform environments
• Practical experience in live production support of business-critical apps
• Solid understanding of Dynamics 365 Customer Engagement, Power Platform, and Azure integrations
• Experience with troubleshooting across application, integration, and interface layers; Azure-based integrations
• Knowledge of IT service management processes (incident, problem, change, service request)
• Experience with ticketing systems (ServiceNow preferred), monitoring, and knowledge management tools
• Strong analytical and problem-solving skills; able to work independently
• Strong communication and collaboration skills in an international context
• English fluent; Spanish or German and Microsoft certifications are a plus

Requisitos principales
• Flexible and hybrid working model
• Continuous learning and development with certifications
• Meal vouchers
• Life and accident insurance
• Option for premium private health insurance
• Competitive compensation and benefits package

📌 IT Operations Expert - Microsoft Dynamics CRM (m/f/d) (Madrid)
🏢 Liebherr
📍 Madrid