The Inside Sales Team lead will Implement the sales strategies defined at country / regional level to retain existing customers, drive business growth, increase revenue, and enhance the overall effectiveness of the Customer Service Department.

- Lead, coach, and develop team members, including onboarding and training new employees within the Customer Retention and Customer Service functions.
- Foster a customer-centric culture focused on service excellence, customer satisfaction, and long-term client relationships.
- Monitor performance, identify improvement opportunities, and support the achievement of commercial and operational objectives.
- Plan, coordinate, and oversee sales campaigns, monitoring performance through KPIs and providing actionable insights to support business growth.
- Optimize team workload distribution and resource allocation to ensure operational efficiency and achievement of sales objectives.
- Contribute to pipeline generation initiatives and customer retention programs, supporting sustainable revenue growth.
- Act as the main administrator and subject matter expert for CRM platforms and internal sales management tools, ensuring data quality and process compliance.
- Develop and expand relationships with strategic Inside Sales accounts, identifying opportunities for growth and increased customer value.
- Ensure consistent implementation of regional sales directives, corporate guidelines, and company policies.
- Serve as a key user, trainer,



and change ambassador for new systems, processes, and digital tools, supporting successful adoption across the organization.
- Support departmental budgeting and forecasting processes through data analysis and business insights.
- Promote a strong culture of compliance by implementing and monitoring the required controls, procedures, and policies in line with corporate governance standards.

· Minimum of 2 years' experience within the freight, transportation or logistics industry. · 3 - 5 years with pricing.

· Analytical ability, and data-driven mindset.

· Familiarity with logistics/transportation bid processes and practices. Complete understanding of pricing.

· Ability to work independently as well as under pressure in time sensitive situations.

· Excellent communication, presentation, and project management skills required.

· Must be a self-starter and have the ability to communicate and interface effectively with all levels of the organization, its customers and vendors in a manner that consistently produces results.

· Strong service orientation.

· Strong Microsoft Office Suite skills (Word, PowerPoint, Outlook) and especially deep Excel knowledge (formulas, lookups); CRM experience preferred.

· Positive attitude, and a friendly and professional manner when dealing with customers over the phone and via email.

· Strong work-ethic and integrity.

· Fluency in written and spoken English.

📌 Inside Sales Team Lead (Barcelona)
🏢 Rhenus Logistics
📍 Barcelona