Pluxee in Madrid seeks a strategic and results‑oriented Customer Experience Director to lead our Customer Care and Customer Experience function in Spain. You will shape the CX strategy, drive transformation, and partner with multiple functions to improve satisfaction and business performance.
The role offers leadership responsibility, outsourcing governance, and a focus on digital adoption, AI‑driven solutions, and self‑service capabilities within a hybrid, Madrid‑based environment.
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📌 Customer Experience Director — Hybrid Madrid
🏢 Pluxee
📍 Madrid