Remoto: Trabajo híbrido

About the jobAbout Take a ChefFounded in 2012, Take a Chef began with a deep belief that the best of the culinary talent should not be kept hidden behind the thick walls of a restaurant's kitchen; it should be allowed to shine at the one place where everyone enjoys the most treasured meals- one's own dining table.With the combination of technology, passion for food, and love for the hospitality business, we have been able to offer the #1 global solution in the market to provide high-quality private chef services at any destination, at any given time.Last year, we delivered our services to +100,000 clients in over 100 countries thanks to our +40,000 private chefs and a network of +300 partners, ranging from global luxury villa rental companies to local PMCs and concierge service agencies such as Airbnb LUXE, Onefinestay, Inspirato, Le Collectionist, AMEX or John Paul.About the roleAt Take a Chef, we connect chefs and food lovers around the world through unique culinary experiences. As we continue to grow, we’re looking for an ambitious, proactive, and creative Customer Success Intern to join our team.This role is idóneo for someone organized, goal-oriented, and eager to think outside the box to deliver outstanding solutions and exceptional service. If you enjoy working in a fast-paced, collaborative environment and have a hands-on mentality, this could be a great fit.At Take a Chef, we believe great ideas come from everywhere—and the best results come from teamwork.If that sounds like your kind of challenge, we’d love to meet you.What You’ll DoProvide world-class customer service and act as the link between chefs, clients,



and partners globallyManage daily communication with clients, chefs, and partners via email, phone, and chatAssist users and partners in a friendly, proactive, and efficient manner, ensuring proper follow-upSupport day-to-day operations by handling inquiries, complaints, service modifications, and platform-related issuesHelp source replacement chefs when needed and ensure smooth service deliveryCollaborate with the accounting team on payments and invoicing tasksWork with the marketing team to support promotions and campaignsTrack and support chefs and clients before, during, and after each experienceTake ownership of reservations and seek client conversionYou’ll Be a Great Fit If You HaveFluency in English (C2) and Spanish (spoken and written)Strong communication and interpersonal skillsA proactive mindset with a true desire to deliver excellent customer experiencesProblem-solving and analytical abilitiesStrong organizational skills and attention to detailAbility to multitask and work in a fast-paced environmentBasic mathematical skillsNice to HaveExperience in customer service, hospitality, tourism, or account managementFamiliarity with CRM tools (HubSpot is a plus)Experience with customer support/ticketing tools (Intercom, Zendesk, Helpdesk, etc.)Knowledge of additional languages (Italian or French is a plus)Experience working with tools like Excel, Gmail, SlackAvailability to provide holiday cover for colleagues, including some weekends.Why You’ll Love Working at Take a ChefA passionate, supportive, and multicultural teamContinuous learning through internal training programsHybrid work model Quarterly cash incentivesFun, collaborative, and dynamic work environment25 vacation days per year

📌 Customer Success Agent- Foodtech Startup (Comunidad de Madrid)
🏢 Take a Chef
📍 Comunidad de Madrid