About Us

HBX Group is the world’s leading technological partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and integral brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard-to-reach high-value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course, we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality.

Role Summary

The Account Optimization Manager reports to the Area Manager and works closely with the Account Manager to build and maintain strong relationships with hotel partners. The role ensures partners fully understand the value proposition and available tools to maximise revenue growth. A consultative, trust‑based approach is central to managing the portfolio and driving long‑term performance.

The role is primarily responsible for maximising revenue, profitability, and occupancy through strategic inventory and account optimisation, supported by data‑driven insights and market intelligence.

Key Responsibilities

- Build strong, trusted relationships with hotel partners through a consultative and collaborative approach.
- Optimise partner revenue, profitability, and occupancy through strategic inventory management, availability control,



and tactical campaigns.
- Maintain competitive positioning and differentiation in the marketplace.
- Analyse market demand, competition, and client behaviour to identify growth opportunities.
- Lead commercial discussions and negotiations, structuring optimal agreements aligned with company objectives.
- Develop account plans and prioritise initiatives based on commercial performance and market fundamentals.
- Leverage data and insights to drive optimisation, identify risks, and unlock upsell opportunities.
- Collaborate closely with internal teams and external partners to align on goals and execution.
- Demonstrate agility and adaptability in a fast‑changing commercial environment.

Requirements & Experience

- Several years’ experience in commercial or account‑facing roles, with direct customer interaction.
- Proven negotiation experience and strong commercial acumen.
- Experience in account planning and account optimisation.
- Strong analytical skills with the ability to translate data into actionable insights.
- Fluent English (spoken and written); local language proficiency required.
- Excellent communication and interpersonal skills, with strong cultural awareness and empathy.
- Customer‑centric mindset with a strong commitment to service and partnership excellence.
- High standards of integrity and professionalism.
- Collaborative, proactive, and commercially driven.

At HBX Group, we believe that diversity drives innovation and makes travel a force for good.

We're committed to creating an inclusive workplace where everyone feels valued and respected, embracing different backgrounds, perspectives and talents. Join us and be part of a team where diversity and equal opportunities really do make a difference.

📌 Account Optimization Manager (Hybrid, Mallorca) (Islas Baleares)
🏢 HBX Group
📍 Islas Baleares