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Guest Service Agent at REMS

Responsibilities

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- Guide our guests using our communication tools (PMS and phone calls).

- Welcome the guests to the properties and assist them during their stay (check-in).

- Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).

- Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).

- Cover the reception of the guests in our office.

- Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.

Conditions and Benefits

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- Location: Malaga historic center/Soho/Torremolinos/Malaga airport (Depending on companies needs).

- Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month.



Mostly/ All evening shifts.

- Possibility of part time scheduling starting from 25H/ Week.

- Contract: Permanent employment contract with a trial period depending on profile.

- Days off: 2 days per week.

- Salary: Between 20.500 EUR and 25.000 EUR annually.

- Great career potential growth in the rental department.

Your profile

Skills and qualifications

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- Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).

- Be reactive, adaptive and improvise while facing issues.

- Having strong customer relationship capabilities.

- Good knowledge of Andaluciía is a plus (restaurants, cultural sites, activities...).T

- Experience as a receptionist in a hotel or AirBnB accommodation is a plus.

- A Bachelor's degree in a relevant field is a plus. xhfqzwm

- Driving licence is a plus.

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📌 Guest Service Agent (Huelva)
🏢 REMS INVESTMENT
📍 Huelva