We're Hiring: Team Leader - Contact Centre
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About the Role

As a Team Leader, you will be leading, motivating, and developing a high-performing team to consistently deliver exceptional customer service while achieving operational, quality, and commercial objectives.

Key Responsibilities

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- Lead, motivate and inspire a high-performing team to consistently achieve operational and commercial objectives.

- Drive sales performance by coaching advisors to identify customer needs and maximise sales opportunities while maintaining service excellence.

- Train, coach, mentor and develop team to deliver an excellent quality of service, achieve targets, and meet agreed productivity.

- Effectively manage workforce planning by monitoring attendance, schedule adherence, absenteeism, lateness and staffing requirements to ensure service levels are consistently achieved.

- Support recruitment activities, including interviewing, onboarding and mentoring new employees where required.

- Act as a role model by demonstrating professionalism,



integrity and the organisation's values in all interactions.

What We're Looking For

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- Excellent verbal and written communication skills in English and Spanish.

- Proven leadership and people management skills.

- Strong coaching and performance management abilities.

- Excellent organisational and time management skills.

- Ability to analyse performance data and make informed decisions.

- Strong problem-solving and decision-making skills.

- Ability to work under pressure and to meet challenging targets.

What We Offer

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- Start Date: ASAP.

- Part-Time: 39 hours per week

- Working Hours: Monday to Sunday Rotative schedule between 9AM and 8PM

- Competitive base salary.

- Working Model: Hybrid - 6 days per month in the office.

- Training: Full-Time Training for 1 week.

- Office Based.

- Office Location: Barcelona (Eixample).

Why Join Netzon Group? xhfqzwm

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping general brands deliver outstanding customer experiences worldwide.

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Location

Team Leader - Contact Centre Madrid, Spain

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📌 Team Leader - Contact Centre (Madrid)
🏢 Netzon Group
📍 Madrid