Responsibilities / Tasks
Las cualificaciones, habilidades y toda la experiencia relevante necesaria para este puesto se pueden encontrar en la descripción completa a continuación.
We are looking for a
Mechanical Engineer - Customer Service
to join our team in
Alcobendas. This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstrate
strong technical potential
and a
willingness to develop
within the role.
Key Responsibilities
Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations.
Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers.
Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers.
Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy, and commercial alignment.
Process and monitor customer orders, returns, and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle.
Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service.
Support delivery, shipping, and invoicing processes, managing exceptions and engaging with customers and suppliers when required.
Ensure data integrity and proactive maintenance of SAP master data (customers,



materials, pricing), identifying and resolving inconsistencies impacting service levels.
Identify process improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives.
Your Profile / Qualifications
Bachelor's Degree in Engineering (Mechanical Engineering preferred).
Previous experience in industrial or engineering environments is a strong advantage.
Proven operational experience with SAP, particularly in Quotations, Order management, Deliveries, Returns, Billing
Fluent Spanish and English, both written and spoken. Additional European languages are considered a strong asset.
Familiarity with logistics and invoicing workflows.
High attention to detail and data accuracy, particularly in master data management.
Ability to manage multiple priorities in demanding environments.
Strong organizational, communication, and stakeholder management skills.
Customer-centric, service-oriented, and results-driven mindset.
Commitment to continuous improvement and operational quality. xhfqzwm
In this role, you will combine technical expertise, SAP process knowledge, and cross-functional collaboration to deliver high-quality service solutions, support business operations, and contribute to continuous improvement across the service organization.
We Offer
Attractive compensation package aligned with experience and responsibilities
Private health insurance plan
Employee Assistance Program
Versátil working hours and a hybrid working model (up to two days per week remote)
23 days of vacation per year
Great work environment as part of a collaborative team
Continuous internal training and career development opportunities, both nationally and internationally
The opportunity to join a company recognized as a Top Employer 2026
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📌 Service Technical Support Engineer (Madrid)
🏢 Gea Group
📍 Madrid