Factorial HR in Barcelona is seeking a Quality Assurance Manager to lead our CX Quality team who ensure high-quality customer interactions across the organization.
You will own the QA programme end-to-end, drive automation from manual auditing, calibrate scorecards, and partner with Product/AI to close gaps. xhfqzwm
¿Tiene lo que se necesita para triunfar? La siguiente información debe ser leída atentamente por todos los candidatos.
This role emphasizes data-driven improvements and measurable impact on performance.