SHA Wellness is a global leader in integrative health,
prevention and longevity. Recognised as the World’s Best Wellness
Clinic at the World Spa Awards for multiple consecutive years, SHA
combines cutting-edge medical innovation, proven natural therapies
and healthy nutrition through the SHA Method to help people achieve
and maintain an optimal state of physical, mental and spiritual
wellbeing. Since opening in 2008, SHA has transformed the lives of
more than 65,000 guests worldwide. With our flagship in Spain, a
new destination in Mexico and future openings in Dubai and the
Emirates, we continue to expand our impact internationally. What we
are looking for We are looking for a MarTech IT Supervisor to join
our Corporate IT team at SHA Wellness in Spain. You will be
responsible for ensuring that the technology supporting our Sales,
Marketing and e-commerce operations is connected, reliable, secure
and continuously improving. This is a hands-on position for a
professional who combines strong MarTech platform administration,
systems integration and technical problem-solving capabilities with
a practical, collaborative and service-oriented mindset. You will
work directly within key platforms such as HubSpot and Shopify,
configure workflows and automations, troubleshoot technical issues,
and build integrations that connect commercial, marketing and
e-commerce data across the organisation. You will collaborate
closely with Sales, Marketing, E-commerce and Corporate IT teams,
turning business requirements into technical solutions that improve
efficiency, data quality and commercial performance. You will also
coordinate external developers, agencies and technology providers
on specific projects, ensuring that their work meets SHA’s
standards for quality, security, scalability and user experience.
Beyond technical expertise, we are looking for someone who takes
ownership, brings clarity to complex systems and continuously
identifies opportunities to improve processes. You will play an
important role in building a scalable MarTech ecosystem that
supports SHA’s international growth and premium guest experience.
Key responsibilities Administer and optimise HubSpot across
Marketing Hub, Sales Hub and CRM to support reliable daily Sales
and Marketing operations. Configure workflows, automations, forms,
lists, lifecycle stages, lead-routing rules and reporting
dashboards in line with commercial requirements. Maintain accurate,
consistent and usable CRM data by monitoring properties,
permissions, segmentation, duplicates and data-quality standards.
Administer Shopify storefront and back-office configurations,
including product catalogue, apps, themes, checkout and
order-related data flows. Diagnose and resolve configuration,
integration and data issues across the MarTech ecosystem,
escalating vendor cases when necessary. Design, build and maintain
integrations between HubSpot, Shopify and internal or external
systems using APIs, webhooks and middleware tools. Ensure timely,
accurate and secure data flows between marketing, sales,
e-commerce, analytics, payment, ERP, PMS and other business
systems. Translate Sales,



Marketing and E-commerce requirements
into technical specifications, implementation plans and scalable
working solutions. Document platform configurations, integration
architecture, data mappings, workflows and technical standards to
ensure maintainability and governance. Maintain a prioritised
backlog of MarTech improvements, balancing business urgency, user
impact, technical feasibility, security and available resources.
Coordinate external developers, agencies and technology providers,
defining scopes of work, reviewing deliverables and ensuring
quality standards are met. Monitor provider performance, service
levels, deliverables and costs, identifying risks and escalating
issues when required. Collaborate with Corporate IT to ensure
MarTech solutions comply with SHA’s architecture, cybersecurity,
data-governance and privacy standards. Identify and implement
opportunities to use AI-assisted development, automation and
analytics tools responsibly across MarTech workflows. Requirements
Bachelor’s degree in Computer Science, Information Systems,
Information Technology, Digital Technology, Marketing Technology or
a related field. Minimum 3 years of hands-on experience
administering and configuring CRM, marketing automation, e-commerce
or comparable business platforms. Demonstrable experience working
with HubSpot, including CRM administration, workflows, forms,
lists, automation, reporting and data management. Proven experience
designing, building or maintaining integrations between business
platforms using REST APIs, webhooks, middleware or automation
tools. Experience translating business needs from Sales, Marketing
and/or E-commerce stakeholders into technical requirements and
workable solutions. Working knowledge of CRM and e-commerce data
structures, including contacts, companies, deals, products, orders,
customer records and lifecycle stages. Professional working
proficiency in Spanish and English, with the ability to collaborate
effectively with local and international stakeholders. Nice-to-have
requirements HubSpot certifications in Marketing Hub, Sales Hub,
CRM, Operations Hub or Solutions Architecture. Experience
administering Shopify, including storefront configurations, product
catalogue management, apps, themes, checkout or order data flows.
Experience with Zapier, Make, MuleSoft, Boomi, Workato or other
middleware and integration platforms. Working knowledge of HTML,
CSS and JavaScript for platform customisation and troubleshooting.
Experience using SQL or other data-manipulation tools to
investigate, reconcile and resolve data-flow issues. Familiarity
with cloud services such as AWS, Microsoft Azure or Google Cloud
Platform, particularly in relation to integrations, automation or
data management. Experience coordinating external developers,




technical contractors, agencies or third-party technology
providers. Experience using AI-assisted development tools, such as
Claude Code, OpenAI Codex or similar solutions. Exposure to
responsible AI, data privacy, governance, algorithmic ethics or
AI/ML projects applied to business operations. Experience in luxury
hospitality, wellness, travel, healthcare, retail or another
premium service environment. Familiarity with project-management
and collaboration tools such as Jira, Trello, Asana or similar
platforms. Key competencies Hands-on technical execution: You are
comfortable working directly in platforms, integrations and data
flows, taking ownership from configuration through troubleshooting
and implementation. Business-to-technical translation: You
understand commercial needs and can turn Sales, Marketing and
E-commerce requirements into clear technical specifications and
effective solutions. Data accuracy and attention to detail: You
recognise the operational impact of inaccurate data, incomplete
integrations and inconsistent system configurations. Pragmatism and
results orientation: You focus on delivering practical, scalable
and user-friendly solutions, improving them through feedback and
real-world use. Vendor and stakeholder coordination: You can work
effectively with external developers and providers, review
technical output and maintain delivery momentum without requiring
formal authority. Continuous improvement mindset: You proactively
identify inefficiencies, automate repetitive processes and
recommend improvements that strengthen commercial technology
operations. Responsible innovation: You are confident exploring new
technologies and AI tools while applying sound judgement around
privacy, security, quality and governance. Premium detail
orientation: You understand that every digital interaction
contributes to SHA’s brand and guest experience, and you apply high
standards of quality in every solution. Collaboration and
communication: You communicate clearly with both technical and
non-technical stakeholders and build trusted working relationships
across departments. What we offer at SHA SHA is more than a
workplace; it is a unique environment where nature, science and
purpose meet. Every day, our team helps people transform their
lives, and you will grow alongside extraordinary people in an
environment built on excellence, innovation and genuine care. As
part of our Corporate IT team, you will have the opportunity to
shape the MarTech systems that support SHA’s commercial growth,
digital guest journey and international expansion. You will work in
a multicultural environment alongside professionals from
technology, Sales, Marketing, E-commerce, operations, hospitality,
wellness and clinical teams. We are committed to diversity, equity
and inclusion. You will join a truly international team, with women
and men in leadership and a culture where different perspectives
are valued. At SHA, everyone can grow based on merit, contribution
and talent. If you want your work to have a visible impact on a
purpose-led, premium general brand, and...

📌 MarTech IT Supervisor (Madrid)
🏢 ALBIR HILLS RESORT
📍 Madrid