* Deliver world-class customer service while responding to Merchant inquiries and concerns * Build meaningful relationships with Merchants through a consultative approach * Understand Merchants' current and future needs * Provide first-contact resolution and negotiate positive outcomes for the Merchant and American Express * Meet and exceed quality goals, compliance regulations, and productivity targets * Navigate computer systems and applications to service Merchants and enable them to get the most from online and mobile platforms * Document payment details, Merchant changes of details, changes of address, and travel notifications * Re-prioritize and adapt to an ever-changing environment Requirements * Highly proficient in German and English, with strong verbal and written communication skills especially in a business context * Demonstrate personal excellence by remaining positive in difficult situations * Display a passion to serve by delivering outstanding service in every interaction with our Merchants * Ability and resilience to work in a fast-paced and dynamic environment, multitask, and use multiple systems and digital tools to service Merchants * Strong interpersonal, communication, verbal,



and written skills * Assertiveness to handle difficult conversations * Excellent negotiation, influencing, and resourcefulness skills * Critical, analytical, and forward-thinking problem-solving skills, with strong attention to detail * Employment eligibility to work with American Express in Spain is required; the company will not pursue visa sponsorship Core Competencies Demonstrates exceptional customer service skills while effectively communicating in both German and English. Capable of building strong relationships with Merchants through a consultative approach and adept at navigating digital tools to meet their needs. Highest-signal resume keywords * Bilingual Proficiency in German and English * Customer Service Excellence * Negotiation and Influencing Skills * Problem-Solving and Analytical Skills * Multitasking in Fast-Paced Environments ATS Optimization Keywords Soft Skills * Strong Verbal and Written Communication * Interpersonal Skills * Assertiveness * Attention to Detail * Resilience Industry Keywords * Merchant Service * Compliance Regulations * Quality Goals * Productivity Targets Tools & Technologies * Computer Systems * Digital Tools * Online Platforms * Mobile Platforms #J-18808-Ljbffr

📌 Customer Service Representative – German, English Speaker (Madrid)
🏢 Jobtailor
📍 Madrid