This job is with Allianz Commercial, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. As an IT Account Manager within the Allianz Global Network (AGN) Customer Excellence/Front-End Service Management team, you will be responsible for end-to-end management of the AGN service lifecycle and serve as the key interface between Allianz Technology and the Allianz operating entities (OEs) across Europe. Your mission is to strengthen the perception of AGN services by delivering tangible results, managing customer relationships, and ensuring alignment between AGN strategy and customer needs. You will report to the AGN Customer Excellence/Front-End Service Management Chapter Lead based in Munich, Germany.

Deliver measurable improvements in AGN service perception (e.g. AES, NPS surveys)
Own customer relationship management with key OE stakeholders
Manage end-to-end AGN service lifecycle
Coordinate closely with global AGN squads
Manage AGN service KPIs, SLAs, and pricing discussions
Support risk, incident, and problem management





Technical background in IT network infrastructure at enterprise level
Knowledge and experience with the AGN service portfolio (desirable)
Technical certification in the field of networks (e.g. Fluency in English and German (spoken and written) is required
We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working incl. We believe in rewarding performance and our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
Adaptable working, health and wellbeing offers (including healthcare and parental leave ben

📌 IT Account Manager (Barcelona)
🏢 Allianz Commercial
📍 Barcelona