Responsibilities / Tasks We are looking for a Mechanical Engineer - Customer Service to join our team in Alcobendas. This role offers an excellent opportunity for an experienced engineer to apply deep technical knowledge in a primarily office-based service environment, supporting customers and service teams with strong technical solutions. Candidates with less experience will also be considered, provided they demonstrate strong technical potential and a willingness to develop within the role. Key Responsibilities * Manage and analyze customer requests in close collaboration with local Sales and Technical Service teams, as well as GEA Technology Centers, ensuring accurate definition of the technical scope for quotations. * Serve as the technical reference for the Service Support team and customers once the relevant service technologies are mastered, acting as the primary technical liaison with the Technology Centers. * Drive the development of technical expertise and capabilities within the local service support team in coordination with the various Technology Centers. * Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy, and commercial alignment. * Process and monitor customer orders, returns, and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order-to-Cash cycle. * Coordinate cross-functionally with Service Sales, Logistics, Procurement, Finance, and Technical Service. * Support delivery, shipping, and invoicing processes, managing exceptions and engaging with customers and suppliers when required. * Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing), identifying and resolving inconsistencies impacting service levels.



* Identify process improvement opportunities and actively contribute to operational excellence and continuous improvement initiatives. Your Profile / Qualifications * Bachelor's Degree in Engineering (Mechanical Engineering preferred). * Previous experience in industrial or engineering environments is a strong advantage. * Proven operational experience with SAP, particularly in Quotations, Order management, Deliveries, Returns, Billing * Fluent Spanish and English, both written and spoken. Additional European languages are considered a strong asset. * Familiarity with logistics and invoicing workflows. * High attention to detail and data accuracy, particularly in master data management. * Ability to manage multiple priorities in demanding environments. * Strong organizational, communication, and stakeholder management skills. * Customer-centric, service-oriented, and results-driven mindset. * Commitment to continuous improvement and operational quality. In this role, you will combine technical expertise, SAP process knowledge, and cross-functional collaboration to deliver high-quality service solutions, support business operations, and contribute to continuous improvement across the service organization. We Offer * Attractive compensation package aligned with experience and responsibilities * Private health insurance plan * Employee Assistance Program * Versátil working hours and a hybrid working model (up to two days per week remote) * 23 days of vacation per year * Great work environment as part of a collaborative team * Continuous internal training and career development opportunities, both nationally and internationally * The opportunity to join a company recognized as a Top Employer 2026 #J-18808-Ljbffr

📌 Service Technical Support Engineer (Madrid)
🏢 Gea Group
📍 Madrid