B2B Customer Success Representative (German Speaker) Revelyst – Adventure Sports Group Europe is a fast-growing international company operating in the sports and outdoor industry. We are committed to delivering exceptional service and building long-term partnerships with our dealers across EMEA. We are looking for a proactive, customer-oriented and data-driven B2B Customer Success Representative to manage a portfolio of dealers in german speaker countries.

Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.

This role is key to ensuring customer satisfaction, operational excellence and strong commercial relationships. If you enjoy working in a dynamic environment, interacting with international stakeholders and combining operations with customer success — this opportunity is for you.

Customer & Dealer Management

- - Build strong, long-term relationships with assigned dealers

- Ensure high levels of customer satisfaction through quality service

- Act as the main point of contact for operational and service-related topics Order Management & Operations

- Manage and validate the orderbook for assigned dealers

- Perform order entry in SAP (ERP system)

- Track and follow up orders, liaising with warehouses and logistics teams

- Ensure on-time and in-full delivery (OTIF)

- Handle operational issues such as refusals, returns and warranties

- Manage proforma processes

- Prepare and maintain customer order databases





- Analyze data and performance indicators to support decision-making

- Provide reporting on key KPIs and service levels

- Ensure accuracy and consistency of customer data Cross-functional Collaboration

- Collaborate with Sales teams to support dealer performance and satisfaction

- Work closely with Supply Chain and Operations teams to resolve issues

- Handle dealer and sales queries efficiently and professionally

Position requirements

Qualifications

- - Fluent German and English (mandatory)

- Experience in Customer Service, Sales Support or Operations (Retail, FMCG, Fashion or Sports industry preferred)

- Knowledge of SAP, Salesforce and Excel

- Strong data orientation and analytical skills

- Understanding of sales processes and logistics flows

- Proactive and solution-oriented xugodme

- High attention to detail and organizational skills

- Strong communication and interpersonal skills

- Ability to work cross-functionally

- Adaptability in a fast-paced environment

Preferred

Additional European language is a plus

What we offer

- - Great working environment and the opportunity to be part of a leading international company in the sports and outdoor industry

- €10 meal voucher for every day worked from the office

- Hybrid working model: 3 days in the office (Tuesday, Wednesday and Thursday) and 2 days remotely (Monday and Friday)

- 7 additional remote working days per year

- Employee discounts on products across our brands

📌 B Customer Success Representative (German Speaker) (Madrid)
🏢 Revelyst
📍 Madrid