Welcome to Rhenus!

The Rhenus Group is one of the leading logistics service providers operating worldwide. We offer tailor‑made solutions along the entire supply chain for companies from a wide diversity of industries. From multimodal transports to perfect warehousing, from smooth customs clearance to innovative value‑added services: We always keep our pulse on the times and are at our customers' side.

- Act as the main operational point of contact for key Reefer customers, ensuring a high level of service and the best possible customer experience throughout the shipment process.

- Maintain proactive and continuous communication with key customers, keeping them fully informed and up to date on bookings, schedules, shipment status, delays, incidents and any relevant operational changes.

- Understand and anticipate customers' specific Reefer requirements, ensuring that temperature, handling, equipment and delivery conditions are correctly managed.

- Coordinate the end‑to‑end operational process with shipping lines, origin offices, suppliers, carriers and internal departments, ensuring smooth execution of shipments.

- Monitor shipments closely and proactively identify potential delays, operational risks or issues, taking corrective action before they impact the customer whenever possible.

- Manage and resolve operational incidents, providing customers with timely solutions and clear communication, and escalating critical matters when required.

- Ensure that agreed service levels, operational conditions and customer requirements are consistently met.

- Review and control shipping documentation, operational costs and additional charges, ensuring accurate registration and invoicing.

- Coordinate customs clearance, inland transportation and final delivery, ensuring an efficient and seamless flow of the Reefer cargo.

- Build and maintain strong relationships with key Reefer customers, contributing to customer retention, satisfaction and long‑term business development.

- Ensure compliance with Rhenus procedures,



internal controls and applicable regulations for temperature‑controlled cargo.

- CFGS in International Trade, Transport and Logistics or related qualification.
- Minimum 3 years of experience in Reefer cargo, in freight forwarding / ocean freight operations.
- Knowledge and practical experience in Reefer operations and temperature‑controlled cargo will be highly valued.
- Knowledge of ocean freight processes, shipping lines, bookings, Bills of Lading, customs procedures and inland transportation.
- Ability to coordinate multiple shipments and operational priorities simultaneously.
- Ability to balance operational priorities with business requirements.
- Knowledge of and/or training related to IMDG, ADR and IATA will be valued.
- Strong organisational and problem‑solving skills.
- Ability to work under pressure and manage operational incidents effectively.
- Customer‑oriented mindset and ability to understand and respond to customer requirements.
- Ability to communicate effectively with customers, suppliers, shipping lines, carriers and internal departments in a diverse multicultural environment.
- Good written and spoken English.
- Proactive, organised and detail‑oriented personality.
- Ability to make decisions and take responsibility for operational matters within the established framework.

What You can expect

- Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
- Great Team: It's truly the people that make the difference - and with us you'll join the best team around.
- Flat Hierarchies: Get straight through to the decision‑makers with our streamlined organizational structure.
- Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
- Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
- Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.

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📌 Reefer Operations (Bilbao)
🏢 Rhenus Logistics
📍 Bilbao