Hi Network,

Desplácese hacia abajo para encontrar los detalles completos de la oferta de trabajo, incluyendo la experiencia requerida y las funciones y tareas asociadas.

We are looking for a Customer Experience Manager Consultant to lead customer‑centric transformation initiatives, leveraging Human Centered Design, stakeholder insights, and journey mapping to improve experiences and support strategic decision‑making.

Tasks &

Responsibilities

- Lead and evolve customer journeys and stakeholder journeys.
- Analyze market research studies and translate insights into actionable initiatives.
- Identify needs, pain points, and improvement opportunities.
- Define value propositions aligned with stakeholder needs.
- Collaborate closely with Marketing, Medical Affairs, international stakeholders, and patient associations.
- Apply Human Centered Design (HCD) and Design Thinking methodologies across strategic projects.
- Ensure the voice of patients, healthcare professionals,



and other stakeholders is embedded into decision‑making processes.

Required Experience
- 4+ years of experience in Customer Experience (CX).
- 4+ years applying Human Centered Design (HCD) and Design Thinking methodologies.
- 4+ years in Market Research and insight generation.
- 4+ years in Customer Journey Mapping and Stakeholder Journey Mapping.
- Experience managing multidisciplinary and international stakeholders.
- Background in consulting environments or business‑facing roles.
- Ability to work autonomously and quickly take ownership of ongoing initiatives.
- Professional level of English.

Collaboration Details
- Location: Barcelona (mainly remote, with occasional office attendance).
- Initial duration: 6 months.
- Start date: End of September / Beginning of October. xugodme

I’d be happy to share more details.

📌 Customer Experience Manager (Barcelona)
🏢 Huxley
📍 Barcelona