Location: Valencia, Spain (100% On-site)

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Project:International Fintech & Banking

Language Requirements:Fluent German (C1/C2) & English (B2 Minimum)

The OpportunityAre you a proficient German speaker eager to launch your professional journey in sunny Valencia? We are seeking driven Customer Advisors to support our expanding financial services initiative. Offering both full-time positions and adaptable part‑time schedules, this opportunity allows you to become part of an energetic, integral workforce in a top Mediterranean hub.

In this position, your duties extend beyond taking calls; you will represent a prominent financial institution, supporting clients with money management, online platform navigation, and complex problem resolution through empathetic and professional service.

What You'll Do

- Expert Support: Provide high‑quality assistance to German‑speaking clients across phone, email, and live chat channels regarding account maintenance, money transfers, and online features.
- Problem Solving: Determine client requirements and deliver prompt, personalized solutions.
- Security & Compliance: Uphold strict data protection standards and adhere to financial guidelines to guarantee safe account processing.
- Continuous Improvement: Work alongside team members to continuously optimize the customer experience.





Training & DevelopmentOur comprehensive orientation program prepares you thoroughly before you interact with live customers:
- Initial Duration: First 5 weeks
- Schedule: Starts from 09:00 to 15:00, then shifts to your designated permanent working hours
- Content: In‑depth instruction covering financial software, industry regulations, and advanced communication methods

Working Hours & OptionsSelect a fixed working arrangement prior to your start date, with both full‑time and adaptable part‑time arrangements available:
- Contract Types: Standard 40‑hour full‑time, alongside 30‑hour and 35‑hour part‑time choices
- Morning Shift: 07:00–16:00
- Afternoon Shift: 14:00–24:00
- Type: Fully office‑based in our Valencia location

Candidate Profile
- Language Skills: Native or near‑native German (C1/C2) and proficient English (B2 or higher).
- Mindset: An optimistic, proactive approach with strong growth potential. Previous experience in customer support or banking is helpful, though not essential. xugodme
- Residency: Local resident of Valencia or ready to relocate, possessing valid EU work permissions.

Compensation & Benefits
- Base Salary: €21,000 gross per year (adjusted accordingly for part‑time hours)
- Performance Bonus: KPI‑based incentives reaching up to €1,200 annually
- Health & Wellness: Full private medical coverage and life insurance policies provided
- Career Growth: Structured opportunities to advance into Team Leader, Quality Analyst, or Corporate Trainer roles
- Environment: Contemporary office setting in Valencia with a diverse team culture and frequent social activities

📌 German Speaking Customer Advisor (Valencia)
🏢 Ignite
📍 Valencia