We’re Hiring: Retention Manager | iGaming / FintechWe’re looking for a Retention Manager to join our international fintech team and take ownership of merchant retention, portfolio growth, and long-term client relationships.If you understand payments, know how to spot churn risks before they become a problem, and can turn existing merchant relationships into sustainable growth, we’d like to hear from you.What you’ll do:La experiencia que se espera de los solicitantes, así como las habilidades y cualificaciones adicionales necesarias para este trabajo, se enumeran a continuación.-Manage and develop relationships with existing merchants-Monitor merchant activity, transaction volumes, revenue, and payment performance-Identify churn risks and build retention plans for at-risk accounts-Reactivate inactive or declining merchants-Identify upsell and cross-sell opportunities-Help merchants increase volumes and expand their use of our payment solutions-Coordinate with Sales, Finance, Analytics, Technical Support, Compliance, and Operations-Handle merchant escalations and drive issues through to resolution-Track portfolio performance and report on retention, churn, reactivation, and growthWhat we’re looking for:-2+ years in Retention, Account Management, Customer Success, Sales, or Business Development-Experience in iGaming, fintech, PSPs, acquiring, payment processing, high-risk payments,



or related industries-Strong commercial mindset and confidence working with numbers-Good understanding of transaction volumes, conversion/approval rates, and payment performance-Strong negotiation and relationship management skills-Proactive approach: you don’t wait for a merchant to tell you they’re leaving-Professional English-Strong Excel / Google Sheets and CRM skillsYour key KPIs will include:Merchant retention-Revenue retention-Churn reduction-TPV/turnover growth-Reactivation-Upsell & cross-sell-Portfolio revenue growthWe’re looking for someone who can combine strong merchant relationships with data and commercial thinking.You’ll have real ownership of your portfolio and a clear goal: keep xkdbapo valuable merchants active, growing, and engaged with us.What we offer:-100% remote work-Competitive salary + performance-based bonuses tied to clear and measurable results-A strong international team with solid expertise in fintech, payments, and iGaming-Direct communication and quick decision-making without unnecessary bureaucracy-Real ownership of your merchant portfolio and the freedom to influence results-Opportunity to work with international merchants, markets, and payment solutions-Professional growth in a fast-moving fintech environment-A role where your impact on retention, revenue, and portfolio growth is visible and recognized

📌 Retention Manager (Igaming) (Vitoria-Gasteiz)
🏢 BigIdea FinTech Group
📍 Vitoria-Gasteiz