Admissions customer experience officer (España)

Admissions customer experience officer (España)

23 sep
|
COLEGIO INTERNACIONAL ALMINAR
|
España

23 sep

COLEGIO INTERNACIONAL ALMINAR

España

Build strong, authentic relationships with prospective families, using warmth, authenticity and emotional intelligence to create a compelling first impression of the school and inspire families throughout their entire admissions journey.
Drive enrolment through proactive, commercially minded admissions engagement, understanding each family's needs and motivations, nurturing interest at every stage and identifying opportunities to maximise conversion from enquiry to enrolment.
Deliver a seamless, responsive and highly organised admissions experience, ensuring every interaction reflects the school's standards and contributes to improved family satisfaction and NPS, while maintaining accuracy, discretion and effective management of sensitive family data.
Build rapport with culturally diverse families throughout their admissions journey, ensuring a warm and professional experience at every stage.
Organise and lead school tours, open mornings and admissions events for prospective families.
Represent Colegio Alminar positively at external events and community activities that support enrolment.
Coordinate collection and verification of enrolment documentation, including identification, previous school reports and medical, visa or residency information where relevant.
Liaise with Heads of Section and teaching staff on placement decisions and assessment outcomes.
Data, CRM & Reporting
Maintain accurate,



up-to-date applicant and pupil records in the school's admissions database/CRM.
Track enquiry-to-enrolment conversion and prepare regular admissions statistics for school leadership.
Compliance & Data Protection
Ensure applicant and family data is handled in line with GDPR and the school's data protection policy.
The post holder is expected to actively contribute towards the school and involve themselves in the life of the school at all levels. This includes, although is not limited to, attending school functions and events, which may be held outside of the standard working hours.
The candidate will provide support to Marketing such as taking photos or visiting local community partners.
Learn Colegio Alminar's admissions process, CRM system and current enquiry pipeline.
Build relationships with Heads of Section, teaching staff and the wider school team.
Fluent written and spoken English and Spanish.
Proficiency with Microsoft Office/Google Workspace and a CRM or school management system.
Experience working within a British curriculum or international school environment.
Familiarity with the Spanish education system and international school accreditation processes.
Knowledge of visa/NIE processes for international families relocating to Spain.
An additional language beyond English and Spanish.
Fluent English & Spanish communicator
Within the first term, success means Colegio Alminar has:

📌 Admissions customer experience officer (España)
🏢 COLEGIO INTERNACIONAL ALMINAR
📍 España

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