Job Summary:We are seeking an IT Support Specialist to provide onsite end-user, office infrastructure,asset management, and project-based support. The role involves troubleshooting, devicelifecycle management, office IT infrastructure support, inventory management, andcoordination with remote technical teams and third-party vendors.Key Responsibilities:End-User Support
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Provide onsite support for desktops, laptops, mobile devices, printers, and peripherals (Windows, macOS, Linux).
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Provision, deploy, replace, and decommission IT equipment.
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Troubleshoot hardware, software, connectivity, and user-related issues.
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Coordinate escalations with Level 2 support teams.Office Infrastructure Support
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Support office IT services including network connectivity, printing, voice, AV, and workplace technologies.
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Install, maintain, and troubleshoot switches, routers, access points, and related infrastructure equipment.
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Assist with smart office solutions, digital signage, and conference room technologies.
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Coordinate with vendors and support scheduled maintenance activities.Asset Management
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Receive, register, label, image, deploy, track, and maintain IT assets.
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Conduct inventory audits and maintain accurate asset records.
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Coordinate warranty repairs, device redeployment, disposal, and stock management.
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Ensure compliance with asset management policies and audit requirements.Project & Site Support
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Support office moves, hardware refreshes, equipment relocations, and infrastructure projects.
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Assist with business events, demonstrations, and technology deployments.
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Provide remote hands support and escort third-party vendors when required.Required Skills
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Experience supporting Windows, macOS, Linux, mobile devices, printers, and office IT infrastructure.
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Basic networking knowledge (LAN, Wi-Fi, switches, routers, access points).
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Experience with hardware asset management and inventory control.
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Strong troubleshooting, documentation, and custom

📌 Desktop Support Engineer (Madrid)
🏢 Sharp Brains
📍 Madrid