Job Description

In a nutshell

Are you passionate about IT and eager to grow your career in a dynamic, international environment? Join our multilingual Service Desk team in Barcelona, where you’ll be the first point of contact for IT support across Europe, we´re looking for three Multilingual (Spanish, English and French) services desk.

As a Service Desk Engineer, you’ll support over 20,000 users across 500 sites in Europe, ensuring smooth operations for our laboratories, offices, and VIP users. You’ll handle a wide range of IT issues, from Microsoft 365 to workplace hardware, and play a key role in delivering high-quality service.

Where will you be based and what business will you support?

This hybrid position is based in Barcelona, Spain with a minimum of three days per week in the office.

How can you help us?

Key Duties and Responsibilities:

- Provide 1st line IT support for end users across Europe.




- Troubleshoot and resolve issues related to:
- Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
- Windows 10/11
- Identity & Access Management
- Printing and patching (desktop/server)
- Application triage and routing

- Register, classify, and follow up on tickets using internal processes.
- Escalate complex issues to 2nd line support when needed.
- Contribute to documentation, knowledge base articles, and service catalog improvements.
- Identify and document workarounds and recurring issues.

What can we do for you?

We offer the opportunity to work on impactful, general IT projects within a collaborative and international environment, providing exposure to business-critical systems, continuous learning, and professional growth opportunities.

📌 Help Desk Engineer (Spanish, English and French) (Barcelona)
🏢 Eurofins
📍 Barcelona