Overview In this role you will lead operational execution for Amazon's ultra-fast Quick Commerce network across EU markets. You'll run business reviews, design scalable standard work, and drive continuous improvement to reduce defects and boost speed. You'll collaborate with schedulers, stores, and delivery partners to uphold the customer promise and optimize performance.

This role combines hands-on operations leadership with data-driven decision making to scale a fast-growing logistics program. You will shape processes and cross-functional alignment to deliver rapid, reliable delivery at scale.

Responsabilidades

Lead daily, weekly, and monthly business reviews across the Quick Commerce network to drive accountability and action on KPIs

Design and implement business review mechanisms for data-driven decisions and rapid issue resolution

Create and maintain performance dashboards and reporting for operational health visibility

Define and document standard operating procedures for shift handovers across time zones and shifts

Develop scalable standard work for consistent execution across multiple stores and markets

Design and implement quality control mechanisms to ensure adherence to standard work

Build and optimize communication mechanisms between Central Operations,



stores, delivery partners, and cross-functional teams

Establish escalation paths and protocols for operational issues

Facilitate information flow across shifts to preserve critical context during handovers

Partner with operations teams and stakeholders to align priorities and resolve systemic issues

Act as escalation point for complex operational challenges requiring cross-functional coordination

Analyze large datasets to identify trends, risks, and improvement opportunities

Use data to inform capacity planning, resource allocation, and operational decisions

Requisitos principales Experience in people management

Experience communicating complex information to senior stakeholders and influencing decisions

Experience using data analysis to drive business decisions

Experience engaging internal and external stakeholders to convey complex ideas clearly

Bachelors degree in a relevant field or equivalent work experience

Bias for action

Big-picture thinking

Strong communication and influencing skills

Data analysis to drive decisions

Performance dashboarding and reporting

MS Office suite (Word, Excel, Outlook)

📌 Area Manager , EU CO Quick Commerce (Barcelona)
🏢 Amazon
📍 Barcelona