Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing general startup that’s transforming how the industry works — from guest experience to business growth. com , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations. If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.

We are looking for a Associate Professional Service Consultant to join our team. As an Associate Professional Services Consultant, you will engage directly with customers, managing a variety of industry, technical, and customer-related responsibilities. Please note this position is marked as remote but if based in Barcelona, the work model is hybrid (2 days/week from office).

Customer Onboarding : Lead the onboarding process, ensuring seamless system configuration, comprehensive user training, and excellent customer relationship management.

Configuration and Optimization : Training : Conduct engaging product training sessions via video conferencing, enabling customers to maximize their usage of the Guesty platform. Tailor training to customer needs, ensuring they fully understand and can effectively use the platform. Understand customer business and technical needs,



offering optimized configurations and best practice recommendations.

Create best practices and onboarding materials to enhance the overall customer onboarding experience.

Project Management : Collect customer requirements, manage data migration and validation, and configure software to meet customer needs.

Escalation Handling : Address escalated customer-side issues in coordination with the Customer Success Manager (CSM), involving the Customer Experience (CX) team to solve technical issues promptly.

Experience : up to 1 year in a similar role as a Professional Services Consultant, Technical Account Manager, or Enterprise Support Engineer, ideally in a B2B SaaS company. ~French as a second language is a must ~ Project Ownership : Previous experience owning a project and being responsible for its success, preferably in a commercial setting. Ability to manage multiple tasks and projects in a fast-paced environment. ~ Customer Focus : Friendly, patient, and professional demeanor, ensuring a positive customer experience. Passion for client success and satisfaction, willing to go the extra mile to exceed expectations. ~(Bonus) Accounting Knowledge: An understanding of basic trust accounting and experience working with balancing ledgers, reporting, and bank reconciliations ~(Bonus) Spanish, Italian or German as a second language Guesty is proud to be an Equal Opportunity Employer.

📌 Associate Professional Service Consultant (Cataluña)
🏢 Guesty
📍 Cataluña