We are looking for an experienced Business Process Owner – Customer Relationship & Customer Portal to play a key role in a major general business transformation.

You will bring together customer needs, business processes, people and technology, using your functional expertise to help the organization adopt standardized end-to-end processes, prepare the business for deployment and successfully implement new ways of working.

Your functional scope will cover customer-facing processes and the customer portal, connecting the customer journey with Order Management and the underlying operational processes and digital solutions.

The underlying role is focused on leading business transformation and process readiness, aligning the business with core processes, supporting change management and securing deployment success.

Key Responsibilities

- Ensure business pre-requisites are in place at the relevant sites.
- Drive business transformation together with site managers and key stakeholders.
- Prepare and facilitate Fit-to-Template workshops.
- Coordinate closely with Digital/IT teams.
- Support Go-Live and post-Go-Live activities.
- Capture and share best practices across deployments.

We are looking for strong business process knowledge across:

- Customer-facing processes within the Order-to-Cash journey.
- Customer portals and digital customer interactions.
- Customer self-service processes and capabilities.
- Customer requests and interactions related to orders and their execution.
- Interaction between customer-facing processes and Order Management, Supply Chain, Logistics and Finance.
- End-to-end understanding of how underlying business processes impact the customer journey.




- Digital platforms and solutions supporting customer interactions.

Skills & Behaviours

- Strong end-to-end thinking, connecting the customer experience with the processes required to deliver it.
- Highly autonomous and self-driven, able to investigate, structure and progress topics independently.
- Strong willingness to learn and discover how different parts of the business contribute to the customer journey.
- Ability to connect the dots between customer needs, processes, systems, data and operational realities.
- Strong problem-solving mindset, with the ability to identify and address the underlying causes of customer-facing issues.
- Ability to connect different parts of the business to solve cross-functional customer challenges.
- Strong stakeholder engagement and communication skills.
- Ability to challenge existing ways of working and drive change.
- Comfortable working in complex and ambiguous environments.
- Collaborative, pragmatic and hands-on approach.
- Strong ownership and accountability for outcomes.

How is it like to work at Deloitte?

At Deloitte, you will work on some of the most significant Finance and SAP transformation programs in the market, helping global organizations shape the future of their Finance function.

- Exposure to leading multinational clients across a wide range of industries.
- Opportunities to work on complex, international transformation programs.
- Continuous learning, professional development, and SAP-related certifications.
- Collaboration with experienced Finance, SAP, and transformation professionals.
- International career opportunities and mobility.
- A flexible and hybrid working environment.
- An inclusive culture that values innovation, collaboration, and personal growth.

📌 Business Process Owner – Customer Relationship & Customer Portal (España)
🏢 Deloitte
📍 España