Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we're on a mission to power real work, with real impact. Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston.

Our talent team brings together leading minds from the travel, fintech, and SaaS industries, representing over 70 countries. Join Perk as a key member of our Customer Care team, supporting customers on technically complex cases within our finance and accounting software suite. You'll bring hands on knowledge of fintech or accounting platforms to help customers navigate real operational challenges, not just surface level queries.

You'll collaborate with cross functional teams, own the resolution of technical incidents, and act as the go to internal resource on how our software works in practice. Respond to customer queries via email and phone, with a focus on technical and finance operational issues Serve as the first point of contact internally for operational software knowledge Required: hands on experience working at a fintech company OR with an accounting software platform, handling technical customer cases Fluency in English required; German fluency required if supporting DACH accounts,



additional languages a plus Rest and recharge with our generous allocation of vacation days plus public holidays Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones Nurture your language skills with in real-life English, Spanish and Catalan lessons Let us help you move to one of our hubs with relocation support We can help with relocation if necessary.

Talent Acquisition

Interview - 30mins Virtual Assessment + Team manager interview - Virtual In practice, that means using AI to research and prioritise accounts, draft and refine outreach, handle customer interactions more effectively, synthesise information, and cut through shadow work - the invisible tasks that pull people away from the work only they can do - so you can focus on relationships and outcomes. At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office.

Please submit your resume in English if you choose to apply. Perk is a general company with a diverse customer base, and we want to make sure the people behind our product reflect that. com, our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal.

📌 Customer Care Specialist - Finance & Accounting Platforms (Barcelona)
🏢 Travelperk
📍 Barcelona