At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
The Position
As a Customer Integration Engineer, you are the bridge between Roche's cutting-edge Business Units and our enterprise AWS Cloud Platform. Your goal is to ensure that our internal partners don't just "use" the cloud, but leverage it to its fullest potential.
As a Customer Integration Engineer in Roche Cloud Platform AWS you will:
Be very familiar with the business units allocated to you to support (e.g. gRED & pRED Computational Science CoE, Pharma Commercial, etc) acting as first contact point and translating their pain points into actionable features or fixes for the platform
Know very well the capabilities of the platform and help with the implementation, migration or troubleshooting of complex use cases
Be able to provide support continuity by taking over major incidents from the colleagues in other time zones
Job Responsibilities
Description of the area
Scope / (Content Leadership): Manages integration for specific, defined Business Units (BUs). Acts as the primary "how-to" expert for platform features
Accountability/Problem Solving: Accountable for BU satisfaction and supports the RCP Managed Service Provider with incident resolution. Solves complex technical hurdles using existing platform tools
Stakeholder Management: Interfaces with BU engineers and Product Owners. Focuses on translating technical "pain points" into fixes
Impact/Strategy: Impact is felt through increased BU efficiency. Focuses on the immediate roadmap
Business/Technical ability:
Strong AWS practitioner who understands the "language" of the assigned BU (e.g., Computational Science)
Qualifications
Education / Experience
Proven experience in solving technical business problems and contributing to projects requiring deep DevOps and Cloud knowledge
Demonstrated ability to continuously research, learn, innovate, and share knowledge
Proven ability to collaborate effectively with diverse, cross-functional, and geo-distributed teams
Technical Skills
Expertise in building and managing platforms or multi-tenant applications in AWS (account provisioning, landing zone deployment, customizations, exposure of functionality, etc)
Strong foundation in IaC development, testing and deployment using Terraform or CDK
Experience applying DevOps principles and Platform engineering practices to build efficient and highly scalable solutions
Familiarity with Gitlab/Github, SDLC practices and CI/CD
Hands-on experience using scripting languages such as Python or Bash and testing frameworks like Pytest.
Familiarity with Agile methodologies (SAFe), principles, processes, and tools
Familiarity with the creation and usage of AI agents and their integration in supporting DevOps tasks
Additional Qualifications
Strong ability to practice sustainable incident response, including managing ITSM processes and conducting blameless postmortems
Who we are A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products.
We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a integral impact.
Let's build a healthier future, together.
Roche is an Equal Opportunity Employer.
📌 Customer Integration Engineer - Roche Cloud Platform AWS (Madrid)
🏢 Roche
📍 Madrid