You will lead and drive the People Relations agenda across the market, ensuring compliance, supporting business goals, and creating an outstanding colleague experience. Managing labour law, industrial relations, union and works council relationships, and collective bargaining negotiations. Ensuring compliance with local legislation, policies, and internal governance processes.

Leading and developing the local People Relations team. Analysing people data and market trends to identify risks, opportunities, and solutions that support business success. Collaborating with Global People Relations teams to implement and adapt policies, frameworks, and guidelines locally.

You will be part of the People function and work closely with Market Management Teams, People Business Partners, Legal teams, Security teams, General People Relations, employee representatives, unions, and leaders across the organisation. Qualified lawyer with expertise and professional qualifications in Labour Law, Industrial Relations, or related fields. A minimum of 5 years' experience leading and developing teams and extensive experience within People Relations, Employee Relations, Labour Relations, or Human Resources.

Strong stakeholder management skills with the ability to build trust and credibility across all levels of the organisation. Strong analytical skills with the ability to leverage data and insights to support decision-making.



Professional proficiency in English.

Spanish is required; H&M; Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. We want to liberate fashion for the many, and our customers are at the heart of every decision we make.

Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future. At H&M; Group, we are proud to be a vibrant and welcoming company. 25% Staff discount on all our H&M; Group brands, both in stores and online (H&M;, COS, Weekday, Monki, H&M; HOME, & Other Stories and ARKET). ~ H&M; Incentive Program (HIP) – a global program rewarding long-term dedication. ~ Enjoy access to Benefits at Work, the online shopping benefits club with special discounts for all H&M; people. ~ Access to GoFluent, a language learning platform for comprehensive language training catered to your professional needs. ~ Access to private health insurance. To manage applications for roles with leadership responsibilities, we use an online assessment method.

As part of our Equality Plan, at H&M; we promote genuine equal opportunities for women and men in all recruitment and professional development processes.

📌 Customer Relation Manager (m/w/d) (Cataluña)
🏢 Hu0026M
📍 Cataluña