Comprehensive medical, insurance, and social security coverage Strong learning and development plans for your career growth Easy-to-access location with direct public transport links Flexible working arrangements Coaching and mentoring from experts in your field Join a general company, winner of hundreds of industry awards Top reasons to work with TDCX Comprehensive medical, insurance, and social security coverage Flexible working arrangements Coaching and mentoring from experts in your field Join a global company, winner of hundreds of industry awards Your mission will be to provide exceptional customer care and support to care organizations to ensure tens of thousands of people experience the freedom and peace of mind they deserve. -Handle customer support phone calls from care organizations using the medicine dispensing robots and the connecting administrative system (Telecare system). Provide high-quality assistance to customers with their various questions related to (for instance) using and refilling robots, handling alarms, and operating the Telecare system. -Remote corrections and other alarms in the background system.



These remote corrections are generated and handled 24/7 to ensure smooth uninterrupted service for our customers and end users. -Candidate must possess at least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree in any field, or relevant experience.

Passion to create excellent customer experience. Attention to detail and technical orientation (to solve remote corrections). Previous customer service experience is an advantage. Excellent verbal and written communication skills in English and the language of supporting market.

Valid EU passport/Working Visa Singapore-headquartered TDCX is a leading global business process outsourcing (BPO) company that provides customer experience (CX) solutions, sales and digital marketing services, and content moderation for clients across various industries. These include digital advertising and social media, e-commerce, fintech, gaming, healthtech, media, technology and, travel and hospitality.

📌 Customer Service Specialist With Norwegian (Cataluña)
🏢 Tdcx
📍 Cataluña