In this role you drive onboarding and ongoing customer success for Signaturit Group, ensuring smooth integration and long-term value realization. You will manage multi-disciplinary projects, align internal teams, and monitor adoption and retention to support growth. Versátil hybrid work ~ Health Insurance for you and 50% on each kid ~ Lead the implementation of company solutions for new customers, ensuring successful onboarding ~ Analyze and optimize onboarding projects from functional and technical perspectives ~ Coordinate with Sales, Product, Development,



and Support to meet milestones ~ Identify and mitigate risks during project execution ~ Build and maintain long-term customer relationships post-onboarding ~ Track success metrics and offer data-driven recommendations ~ Identify upsell opportunities and support retention to reduce churn ~2-3 years in project management, process management, or customer success in SaaS or consulting ~ Bachelor in Business Administration (minimum) (degree could be extended by certifications in Agile/Lean) ~ Fluent in Spanish and English; French a plus ~ Experience with CRM/analytics platforms; familiarity with data-driven reporting ~ Agile, Scrum ~ Process management and visualization software OnBoarding & Customer Success Manager - barcelona barcelona, catalunya, es

📌 Customer Success Manager (English - Spanish) (Cataluña)
🏢 Signaturit
📍 Cataluña