CUSTOMER SUCCESS MANAGER – BARCELONA German Speaking | French Speaking

Are you passionate about the restaurant and hospitality industry and experienced in building strong, long-term customer relationships?

We're looking for talented Customer Success Managers to join a fast-growing international Hospitality Technology business supporting restaurants across European markets.

We are particularly interested in candidates who have experience within the restaurant industry and understand the challenges faced by restaurant owners, General Managers and operational teams.

LANGUAGE REQUIREMENT Candidates must speak either:

German – Professional/Business Level

OR

French – Professional/Business Level

Fluency in additional European languages would be advantageous.

THE ROLE You'll manage and develop a portfolio of restaurant clients, helping them maximise the value they receive from the platform while building trusted, long-term relationships.

Depending on your experience and strengths, your focus may include Customer Retention or Upsell & Expansion .

What you'll be doing: Building strong relationships with restaurant owners, General Managers and key decision-makers

Conducting regular customer check-ins and account reviews

Monitoring customer satisfaction, product usage and account health

Identifying customers at risk of churn and proactively resolving issues

Helping restaurants maximise product adoption and value

Identifying opportunities for upselling,



cross-selling and account expansion

Demonstrating additional products, features and solutions

Working closely with Product, Support, Sales and Operations teams

Contributing to customer retention, satisfaction and recurring revenue growth

WHAT WE'RE LOOKING FOR 2–4+ years'

experience in Customer Success, Account Management, Client Retention or Commercial Account Management, or Restaurant Management/leadership experince.

A background in hospitality, particularly the restaurant industry, is highly desirable

Experience with Hospitality Tech, Restaurant SaaS, Reservation/Booking Platforms, POS or Payments would be a major advantage

Strong B2B relationship and account management experience

Experience with customer retention, renewals, upselling or account growth

Commercially minded while maintaining a genuine customer-first approach

Excellent communication, presentation and relationship-building skills

Comfortable working with restaurant owners, managers and operational teams

Professional-level German OR French is essential

WHY JOIN? This is an excellent opportunity to combine your hospitality experience, commercial skills and passion for technology within a rapidly growing international Hospitality Tech environment.

You'll work directly with restaurants, helping them get more from their technology, improve their operations and deliver better experiences to their customers.

📌 Customer Success Manager - Focus: Customer Retention (Barcelona)
🏢 Momentum Global
📍 Barcelona