It's true. As a Hotel Tech unicorn valued at $1.2b, we're propelling new‐generation cloud technology within global hospitality. With our industry‐leading property management solution, we're enabling the world's most revolutionary hospitality brands to accelerate their digital transformation.

We're on the lookout for ambitious, tenacious and passionate people who want to join the next generation of innovators and disrupt the hospitality industry with us. It's impossible to capture every nuance of a role – especially at a rapidly growing company like Mews – but if we had to distill it down to a (which we do because this is a ), it would be this: As a Customer Support Analyst, you will demonstrate a unique combination of people skills and tech savvy as you will be speaking/messaging/emailing with clients and helping them navigate any challenges they have with our hospitality cloud. It's a unique opportunity where you will learn a ton and gain invaluable experience in a tech company with a startup vibe.

Experience working in hotels is a must. Professional experience in customer support is advantageous. Native or fluent in English and Dutch. Spanish, French, Dutch, Italian, German, Swedish) Outgoing, social, ready to communicate with employees, customers and partners across different countries and organisational levels. Permission to work in the Czech Republic/Spain. Willingness to work in shifts as we support our customers around the globe 24/7.

Shifts rotation is: Unlimited paid holiday (no, this is not a typo). ~ Remote/flexible working (we're 100% hybrid‐proof, but we cannot hire from anywhere in the world unfortunately, so feel free to reach out and check with us!). ~ Monthly working from home allowance and a monthly healthcare insurance allowance (we want you to be happy & healthy). ~ Regular team events and socials. We want to get to know you, so it's only fair we tell you a little bit about ourselves first. What began in a single hotel in Prague now powers thousands of hotels around the world,



as they pursue their mission to develop transformational solutions for brands and create remarkable experiences for guests.

Mews is not simply a property management system, but a connected hospitality cloud with products across the hotel ecosystem and more integrations than anyone else. From general hospitality brands to independent properties, hoteliers join Mews because they recognise the power of innovation. They understand that they can benefit from hotel tech that drives efficiency, maximises revenue, and improves guest happiness.

Powering over 5,000 customers across more than 85 countries, Mews Hospitality Cloud is designed to streamline operations for modern hoteliers, transform the guest experience and create more profitable businesses. Ranked 24th in the FT 1000 list of the fastest‐growing European companies in 2021, Mews has been recognised as the Best PMS by industry peers at the HotelTechAwards in both 2020 and 2024, consistently earning acclaim. What's more, we take immense pride in being listed among the Best Places to Work in Hotel Tech during those same years and again this year.

Mews was also listed among the World's Best Hotel PMS Provider 2023 and as the World's Best Independent Hotel PMS Provider 2022 and 2023 by the World Travel Tech Awards. You'll have an open line of communication and an open invitation to after‐work drinks, be they virtual or in‐person. Sometimes the work can be challenging and there can be a lot of it, but you'll always be able to rely on those around you.

We have slack channels for almost every interest imaginable, and an all‐company meeting every Friday gives you the chance to ask any question to our leadership team. To reimagine the art of hospitality, we need teams who represent our global and diverse customers and users. If this sounds like you and you're ready to join a global, innovative, and exciting community, we'd love to hear from you!

At Mews, we believe AI enhances our work but should not replace what humanises it and makes it individually ours. We see AI as a tool to support research, generate ideas, and drive efficiency, but creativity, critical thinking, and opinions differentiate us.

📌 Customer Support Analyst - German Speaker (La Mancha)
🏢 Mews
📍 La Mancha