ðAt Factorial we're looking for a new Account Manager for the Portuguese Market to help us support and scale our Customer Experience team to the next level. ðAbout the team ðOur Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. The Role ðWe are looking for an Account Manager in the Portuguese Market to join our Customer Experience team to act as the first point of contact with existing customers, answer their queries and increase client satisfaction. Build strong client relationships and understand their requirements through regular video calls in order to create engagement and provide them with product updates.
Provide after-sales support to retain customers. Your Profile ð§You have experience in a customer service and sales position, preferably in online support.
You have a digital profile: you enjoy and adapt easily to new tech tools. A native level of Portuguese is required & professional English.
Perks of being part of Factorial ðAlan as private health insurance ðoHigh growth, multicultural and friendly environment ðHealthy life with Wellhub (Gyms, pools, outdoor classes) ðoð»Save expenses with CobeeðLanguage classes ðð»ð«Breakfast in the office and organic fruit ðFood discounts with Nora ðPet Friendly ðMuch more that we'll spill during the interview processAbout Factorial ðAt Factorial, we're building the leading AI Business Management Software for companies of all sizes.
Our platform centralizes key workflows across HR, Finance, Talent, Operations, and IT, freeing teams from manual processes so they can focus on what really matters: leading, growing, and taking care of their people. If you're excited to shape the future of business management technology, we'd love to meet you. Our Values ð«We own it: We take responsibility for every project.