Overview In this role, you will own the customer experience across Preply's geographic and subject expansion, shaping scalable policies and end-to-end journeys. You will partner with cross-functional teams to ensure launches meet customer needs and drive measurable improvements. The position emphasizes data-driven decision making, policy design, and operational readiness to support rapid market growth.

This is an opportunity to influence scale, impact millions of learners and tutors, and help define the future of education at global scale.

Compensaciones / Ventajas lesson allowance on Preply.com

Learning & Development budget health insurance relocation package to Barcelona mental health support platforms

Gympass wellness

Responsabilidades Own and improve experience metrics for learners and tutors, including CSAT and contact rates; diagnose trends and drive solutions.

Define and maintain policies and end-to-end journeys for new geographies and subjects; ensure scalable processes from day one.

Lead cross-functional expansion programs end-to-end (scoping,



alignment, execution, impact tracking) and coordinate launches with Product, Growth, Supply Operations, Localization.

Build feedback loops from expansion markets to global teams to convert local learnings into company-wide improvements.

Requisitos principales 4+ years in strategy & operations, consulting, marketplaces, or high-growth tech roles

Proven track record leading cross-functional initiatives or geographic expansion end-to-end

Analytical and data-savvy with ability to translate insights into recommendations

Excellent program and project management skills

Experience writing or owning customer-facing policies or operational processes

Strong communication and stakeholder management skills strong communication stakeholder management influencing skills

SQL and BI fluency (Looker)

data analysis and root-cause analysis experience with policy/process documentation

📌 CX Program Manager - Expansion (Barcelona)
🏢 Preply
📍 Barcelona