Overview

As Director of Customer Success, you will lead and grow a team of Customer Success Managers to maximize client outcomes and revenue. You'll align cross-functional teams—Sales, AdOps, and CSMs—around client goals, optimizing adoption of a new platform and DSP strategy. You will scale processes, mentor the team, and influence client engagement through data-driven insights.

This role offers impact across European accounts and opportunities to shape strategic client journeys in a fast-moving ad-tech environment.

Responsabilidades Manage top-tier clients as a dedicated CSM

Collaborate with AdOps and Sales to drive revenue and campaign performance

Assist in hiring and onboarding new CSMs and ensure effective ramp-up

Mentor CSMs to reinforce core principles and skill development

Guide CSMs on client communications across emails, Slack, presentations, and calls

Monitor account health metrics (revenue, KPI, margin) and address risks to retention and expansion

Support CSMs in high-priority meetings with strategic insights and recommendations





Develop and implement scalable processes to improve engagement and retention

Refine presentation templates, best practices, and data storytelling for client interactions

Lead performance reviews and foster knowledge sharing within the team

Requisitos principales Experience in advertising technology or a related field

6+ years in a DSP/programmatic work environment

3+ years of people management experience

Ability to adapt quickly to a changing technology environment

Thrives in a fast-paced, digital environment

Excellent written and verbal communication, organizational, and time management skills

Passion for achieving higher levels of growth and development

Ability to manage multiple clients and accounts across diverse industries

Ability to analyze and interpret significant data

Fluent in English (speaking, reading, writing)

strong communication organizational skills time management advertising technology

DSP / programmatic platforms data analysis

📌 Director of Customer Success - EU (Barcelona)
🏢 Uplift People Consulting
📍 Barcelona