This job is with HP, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. EMEA Quality Performance Engineer The EMEA Quality Performance Engineer is responsible for owning end‑to‑end service quality and engineering performance for a defined set of repair partners within Services Supply Chain, while also contributing to global standardization through technical documentation ownership. The role primary focus is on quality execution, repair partner governance, and value delivery , and a secondary responsibility is dedicated to aligning, preparing and maintaining global technical documentation for assigned commodities .

The role combines Quality Performance Management accountability with engineering depth , acting as the single point of ownership for quality outcomes, partner performance, and global serviceability standards , ensuring consistency, scalability, and efficiency across the global repair network.

Commodity

Quality &

• Engineering Ownership Own quality performance for assigned repair partners and commodity portfolio and ensure alignment with global targets Escalation Management &

• Root Cause Analysis Own end‑to‑end resolution of complex quality and engineering escalations Lead structured Root Cause Analysis and ensure implementation of sustainable corrective actions Coordinate with Global Engineering, GBU, suppliers, and operations to close issues effectively Own engineering governance of assigned outsourced repair partners Drive partner performance across key KPIs (quality, yield, efficiency, scrap, NTF...) Establish and run governance cadence (performance reviews, audits, escalation loops...)



Translate quality issues into measurable cost impact and corrective actions Own execution across product lifecycle stages (NPI → sustaining → end‑of‑life) Ensure service readiness and quality stability during NPI ramp Provide structured serviceability feedback to Global Engineering and GBU Influence product improvements through field data and repair insights Validate deployment of global standards and repair capabilities Global Technical Documentation Ownership Own creation and maintenance of global technical documentation for assigned commodity scope Support global deployment of documentation and ensure alignment with repair operations Provide technical guidance to regional operations, planning teams, and repair partners Act as primary interface for quality and engineering issues within assigned repair partners and commodities Support operational decision-making with engineering insight and data Global Standardization &

• Continuous Improvement Operate within global processes, tools, and governance framework Contribute to global consistency through standardization of repair and engineering practices Bachelor's or Master's degree in Engineering (Mechanical, Electrical, Industrial or related field) ~4+ years of experience in quality engineering, product support, repair operations, or similar roles ~ Experience managing suppliers or repair partners in a global environment preferred ~ Experience with technical documentation, repair engineering,



or serviceability is a strong advantage Strong root cause analysis and problem-solving skills Experience with supplier/partner governance and performance management Data-driven mindset with ability to analyze trends and drive actions Ability to operate in a global, matrixed environment with high autonomy Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies. Hybrid work model (home office / office), depending on the role/functions Health &

• Life insurance Versátil working hours to support work-life balance HP Flex Program: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability &

• DisAbility, with opportunities to get involved locally. Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health. Enjoy our Printing Happy Hour-from photos to large posters-and hands ‑ on workshops using the latest printing technologies, from wall covers to 3D printing.

Women Network initiatives: Networking events, STEM promotion, business acumen talks, work-life balance sessions, and future ‑ skills development. Full time Shift - No shift premium (Spain) HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

📌 EMEA Quality Performance Engineer (Barcelona)
🏢 HP
📍 Barcelona