EMEA Sales Center Lead Description - The Sales Center Lead manages the Barcelona Sales Center as a multi-country hub for HP-employed teams across EMEA, ensuring consistent enablement, workforce alignment, and operational effectiveness across country-owned teams operating within the site. The role will collaborate closely with the WW Sales Center Director & the Country Sales teams to manage the day to day Sales Center executions within the site in alignment with the commercial objectives.

Sales Center

Operations & Governance Establishes the operating framework for SC functions, defining expectations, workflows, and country-specific performance measures. Oversees the adoption and continuous improvement of SC operational standards, ensuring Sales Managers apply practices effectively. Drives operational governance to ensure clarity, accountability, and high-quality execution.

Sales

Enablement & Performance Enhancement Standardize onboarding, training, certification, and tool adoption for HP teams Consolidate KPI visibility and highlight performance gaps across teams Continuously evaluates enablement resources and collaborates with leadership to implement improvements that enhance sales productivity. Supports development of capability-building programs that strengthen sales readiness and operational excellence. Oversees SC site operations, including maintenance, operational readiness, equipment planning, and workplace standards.

Leads SC expansion activities for the Barcelona site, such as capacity planning, facility improvements, and infrastructure scaling based on business needs. Bachelor's degree in Business, Sales, Operations, or related field; Extensive experience in sales center operations, contact center leadership, or large-scale operational management.

Sales





Enablement (tools, training, incentives) Budgeting &

• Financial Planning Performance Metrics &

• KPI Development Sales Center / Contact Center Leadership Strategic Planning &

• Execution Influences operational performance across European countries. Drives consistency and scalability of the Sales Center operating model. Work in a global organization with colleagues from 60+ nationalities, collaborating across cultures and geographies. Hybrid work model (home office / office), depending on the role/functions Health &

• Life insurance Adaptable working hours to support work-life balance HP Flex Program: Join our global employee networks such as Women, Pride, Inclusion, NextGen, Sustainability &DisAbility;, with opportunities to get involved locally. Doctor and medical team available for annual checkups, nutrition, oral hygiene, physiotherapy, and general health. Enjoy our Printing Happy Hour—from photos to large posters, and hands-on workshops using the latest printing technologies, from wall covers to 3D printing.

Women Network initiatives: Networking events, STEM promotion, business acumen talks, work-life balance sessions, and future skills development.

Business Planning

Full time Shift No shift premium (Spain) HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

📌 Emea Sales Center Lead (Cataluña)
🏢 HP
📍 Cataluña