Empresas: The Hoxton Poblenou Leading and motivating a team of high-energy people who genuinely care about guest experience, helping to set goals, coach performance, and create a positive, inclusive environment.

- Assist the FOM monitoring departmental costs and support the management of expenses in line with budget guidelines.
- Ensure that all hotel standard operating procedures are trained and adhered to, also pro-actively identifying opportunities to improve and enhance processes and procedures.
- Maintain strong communication and collaboration between front office, housekeeping, maintenance, and F&B; teams.
- Be confident and knowledgeable in all health and safety procedures and support their consistent implementation.
- Act as part of the hotel crisis and fire response teams, ensuring familiarity with all relevant procedures.
- Deliver consistently high levels of customer service to both guests and internal teams, helping to build strong relationships with suppliers and contractors.
- Support the sales and events team with site inspections and maintain strong knowledge of hotel facilities.
- Step in to lead shifts and manage the front office operation in the absence of the Front Office Manager.

Requisitos : Were looking for ato join our team Assistant Front Office at The Hoxton, Poblenou! The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby,



a multi-functional basement events space and The Apartment (our unique meetings & events concept). The Hoxton is a series of open-house hotels, each in a neighbourhood that we love.

Ever since we opened our first hotel in Shoreditch, weve never just been about offering a bed for the night.

We want to be more than that: proving style doesnt need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces. Reporting to Front Office Manager, you will be responsible to provide a naturally friendly, helpful and responsive level of service to all our guests, ensuring they are treated as individuals and will want to return.? Passion for hospitality whether thats a drink, a meal, an event or a bed for the night.

- You want to be part of a team that works hard, supports each other, and has fun along the way.
- You have experience in a similar role, or as an Assistant looking for further development with a demonstrable track record of excelling in front office operations and procedures.
- You have experience of Micros Fidelio Opera or a similar property management system.
- You have experience of monitoring and implementing health & safety procedures.
- You will be required to work versátil shift patterns which will include days and nights, weekdays, and weekends to support the duty management team, as and when required. -

📌 Front Office Manager - (Barcelona)
🏢 The Hoxton Poblenou
📍 Barcelona