Overview

As Global Communications Systems Engineer you will help roll out and enhance Videojet's customer-facing communications technology across Europe. You will implement and optimize the NICE CXone contact center platform, integrate it with CRM systems, and work with cross-functional teams to ensure reliable, scalable service. This role combines technical deployment, business-driven design, and hands-on support to improve customer experience across multiple countries.

You will collaborate with global partners and contribute to a high-visibility technology program that supports critical business outcomes.

Compensaciones / Incentivos remote role onboarding and training career development opportunities inclusive, international team

Responsabilidades Coordinate cross-functional teams to deliver contact center rollouts and post-launch support across Europe

Translate business requirements into technical specifications balancing platform constraints, UX, cost and value

Develop, configure and enhance NICE CXone features, call flows, business rules, alerts, processes, integrations and automation





Provide hands-on telephony and communication app support, diagnose issues, and identify reliability improvements

Create SOPs, onboarding materials and training for users and managers

Build and maintain dashboards, data quality controls, and KPIs to drive productivity and continuous improvement

Requisitos principales Hands-on experience developing, deploying, configuring, or supporting contact center platforms or software

Working knowledge of telephony technologies (PSTN/POTS and VoIP/SIP)

Experience integrating a contact center platform with Salesforce or another CRM system

Experience gathering business requirements, producing functional/technical designs, and executing tests A degree or certification in IT, telecommunications, programming, or related technical field, or equivalent practical experience, plus fluent English

Collaborative

Analytical thinking

Problem-solving

NICE CXone

Salesforce

Telephony (PSTN/POTS, VoIP/SIP)

📌 Global Communications Systems Engineer (EMEA) (Barcelona)
🏢 Veralto
📍 Barcelona