Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,500 hotels in operation and under development in 95+ countries. The Group's overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos. Do you have a passion for hospitality and a sharp eye for tech?

Join our International General Hospitality IT Support team! From resolving system issues to optimizing configurations, you'll be the bridge between hotel teams and backoffice tech solutions. We're looking for tech-savvy, hospitality focused individuals to join a new team within our Hospitality IT Support area.

If you come with a background in hotel operations like Front Office and M&E;, this may be for you. The primary purposes of the Application Support Specialist role are: Gain a deep technical knowledge in RHG's central PMS application, based on SAP TMSForHotels product, named EMMA after RHG's moto: Understand both RHG and your specific Hotels business processes and structure to provide relevant and valuable support to the organization. Provide first level support for application errors in EMMA based on the available knowledge materials and individual/team knowledge.

Acting as an EMMA ambassador and single point of contact for the hotels requiring technical support with the application. Interact with 3rd party suppliers and other support teams to resolve incidents, acting on behalf of the end user to guarantee a resolution is achieved. Perform on demand configurations in the PMS application requested by the hotels.

Service Operations and Delivery: Responsible for delivering high quality services to the RHG community. ~ Stakeholder Management: Operate as a point of interaction/escalation for Requests for Information, Configuration and Incidents. ~General: Must be able to interact with confidence with hotel senior staff, like Heads of Department and General Managers. You would be joining an international and dynamic team,



working for one of the top Hotel chains in the world. Surrounded by highly skilled professionals with both Hospitality and IT backgrounds, the position offers end-to-end experience in hotel Operations with a strong focus on technology services for hospitality, the area leading the biggest changes and improvements in the hotel business.

The position offers a competitive salary package, with great work-like balance for the hospitality industry standards and company benefits. Fluency in English and in French are a must (native/high). Bachelor's Degree in International Hotel Management, Hospitality Management or related field.

A recognized ITIL certification at Foundation level or above is highly desirable. SAP Certifications are highly desirable. Hospitality experience (Front Desk, M&E;, Night Audit). SAP TMSforHotels.

Background in other SAP functional modules (FI, CO, MM...).

Experience in Helpdesk functions such as call center, helpdesk.

Experience using IT Support tools such as Service now, Jira. Following the end-to-end support for all incidents, acting on behalf of the users. Passion for customer service, efficiency, effectiveness, and quality.

Why Join Radisson Hotel

Group? Live the Magic of Hospitality - Be part of a team that creates exceptional experiences and memorable moments every day. Let your Yes I Can! spirit shine as you bring hospitality to life. We celebrate diversity, support one another and foster a sense of belonging through our Employee Resource Groups and inclusion initiatives. We empower you to make a difference—in hospitality, your community and beyond.

Enjoy

Global & Local Perks - No matter where you're located, you'll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you'll have access to local perks and rewards tailored to your country, making your experience even more rewarding! Enjoy benefits such as up to 53% off your stay as a Team Member at over 1,500 Radisson Hotels worldwide Join us in shaping the future of hospitality!

📌 Hospitality Application Support Specialist- English & French speaking, Madrid-based
🏢 Radisson Hotel Group
📍 Madrid