This is a highly hybrid role - we are looking for someone who combines strong customer-facing and communication skills with a genuine technical background. Expect a fast-paced environment where no two days are the same: one day you may be scoping and quoting hours for an end-to-end solution, the next you are troubleshooting a complex API issue, building a custom integration, or writing JavaScript to customize a bot experience. Deliver an excellent customer experience by applying deep product and technical expertise to resolve complex inquiries from clients and users via chat, email and video calls Troubleshoot complex technical issues across APIs, custom embeds, integrations, and product configuration Report software bugs and identify trends across widespread customer issues, sharing findings and feedback with Product and Engineering to help improve the product Conduct high-level technical discovery sessions with clients during product evaluations, proof-of-concept processes, and ongoing projects, engaging with key executive decision-makers to ensure solutions align with their objectives and needs Validate the technical feasibility and requirements of customer projects Scope customer projects and estimate the effort required to deliver end-to-end solutions Build custom solutions using JavaScript, APIs, and external platforms (Cloudflare, Pipedream, n8n, etc.), Collaborate with the Sales and Customer Success teams, providing technical expertise on customer projects and supporting pre-sales efforts when needed Support marketing and community efforts through technical content and use-case demonstrations Internal tools, automations,



and data are reliable and well-maintained Adaptable holidays so you can take time off when you need it Bonus transport tickets, educational content and all you need to feel empowered Hybrid culture Excellent written and verbal communication skills, able to explain technical concepts clearly to both technical and non-technical audiencesStrong hands-on, organized mindset - comfortable prioritizing and managing multiple requests under deadlines in a dynamic, fast-changing environmentFluent in English and Spanish, with eligibility to work in Spain3+ years in a Support Engineering, Solutions Engineering, or similar technical customer-facing role, with strong experience guiding enterprise customers through complex software decisionsWorking knowledge of HTML, CSS, and JavaScript: enough to understand, adapt, and build lightweight front-end components or customize embedded experiencesExperience with dashboards, internal tools, and process documentationStrong technical grounding in SaaS, APIs, and enterprise integrations - hands-on experience making requests, reading API documentation, and connecting third-party services, automations, and data flowsCurious and eager to learn, with a strong sense of ownershipSkilled at collaborating with cross-functional teams and managing multiple stakeholdersExtremely proactive and self-driven: you don't wait to be told what to doAbility to explain complex technical concepts to non-technical stakeholdersAI fluency - comfortable using AI tools in daily work, with an understanding of how to apply them effectivelyBuilder mindset - has independently designed and built products, tools, or projects end-to-endExperience supporting Sales and Customer Success teams in a SaaS environment

📌 Implementation Solutions Engineer (Madrid)
🏢 Landbot
📍 Madrid