Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback. We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process—from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.

Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.

Overview We are seeking a highly skilled and proactive IT Infrastructure Engineer with deep expertise in cloud and DevOps practices and a strong working knowledge of AI tooling and infrastructure. This role sits at the intersection of modern cloud infrastructure engineering and the rapidly evolving AI enablement space. You will play a hands‐on IC role in deploying and maintaining the AI tools, agents, hosting environments, and cloud infrastructure that support UserTesting's broader AI initiatives, along with other infrastructure and IT responsibilities.

Target ratio is an 80/20 split of AI "building" vs traditional cloud infrastructure/IT work.

Key Responsibilities Set up, configure, and maintain MCP (Model Context Protocol) servers that connect AI systems to internal tools and data sources, including scoping access, managing credentials, and troubleshooting integrations. Design, provision, and support hosting environments for internally built AI applications ranging from lightweight PaaS deployments to full cloud infrastructure on AWS/GCP (VPCs, compute, containers, load balancing) depending on the app's complexity and scale requirements.

Atlassian

Rovo, Slack AI, Okta AI, ChatGPT, Google Gemini). Provision and support AI agent / application infrastructure: service accounts, API key management, permissions scoping, rate limit monitoring, and access auditing for agents operating across internal systems and cloud environments. Terraform, CloudFormation) to support repeatable, secure deployment of AI-hosted applications and supporting services.

Stay current on the AI tooling and cloud ecosystem and proactively identify tools, platforms,



or integrations that could benefit the IT team or the broader organization. Support the administration of UserTesting's IT cloud infrastructure (AWS and/or GCP) and DevOps toolset across the organization as it relates to IT's AI Infrastructure. Become a subject matter expert for AI-hosted platforms, cloud integrations, and supporting infrastructure.

Monitor uptime, performance, and cost of hosted AI applications; Datadog, CloudWatch, GCO) to catch issues before they affect users. Identify, prioritize, and address technical debt across cloud infrastructure, deployment pipelines, and integrations. Partner with other IT System Admins and Engineering/ Security teams to improve reliability, automation, documentation, and supportability of hosted environments.

Act as an escalation point for complex infrastructure and hosting issues for the IT support team. to improve cloud governance, security posture, and AI tool/app hosting adoption. Stakeholder management, this role will act (at times) as a project lead in some capacity.

The IT team at UserTesting manages company-wide systems and serves as an integration, automation, and support layer for the company's many technology initiatives. This role extends that mission into the AI space, with a particular focus on cloud infrastructure. An adecuado candidate is someone who can transition between managing our cloud infrastructure and configuring AI tools and systems like custom MCPs, complex agent-based solutions, and hosting environments for internally built AI applications.

The person in this role won't operate like a traditional software developer (In house IT focus vs public app focus), but must be comfortable working in technical, cloud-native environments with all that entails from an infrastructure and connectivity standpoint and thinking critically about how IT, AI tools,



and hosted applications interact with the rest of the company's tech stack. This role also has the need for communication skills and doing project and stake holder management work for AI Build / support work with non technical / non IT stakeholders and business owners.

Role Requirements

Able to work Monday through Friday in the UK / Spain (Barcelona) timezones 5+ years of experience with cloud infrastructure and/or DevOps engineering, ideally with direct AWS and/or GCP experience (compute, networking/VPCs, IAM, storage). Practical experience deploying and hosting applications across cloud infrastructure (AWS/GCP) Hands‐on experience with AI Concepts like MCP, AI Agents, and other AI related technologies Strong scripting & automation skills in Python and/or Bash, working knowledge of Git for version control, and comfort with JSON/YAML for config and API work.

Experience with containerization (Docker / Podman) and container orchestration (e.g., Kubernetes, ECS, or Cloud Run), including running and troubleshooting containerized services experience with MCP servers or similar tooling a plus. Terraform, CloudFormation, Pulumi) and CI/CD pipelines (e.g., GitHub Actions). Ability to train and mentor IT staff on infrastructure and DevOps practices as they apply to your role and function.

Certifications in cloud or AI platforms are a plus (e.g., AWS, Google Cloud, Anthropic), but demonstrated hands‐on experience is valued more highly and be prepared to explain this experience with real world examples. Ability to learn in a constantly shifting environment.

Offer Stage

Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. We operate at the intersection of technology and empathy, helping the world's leading brands replace guesswork with confidence.

Not great companies. It's how we work. Community in action Our Employee Resource and Affinity Groups, including AccessAbled@UT, Black@UT, Hola@UT, LGBTQIA@UT, Women@UT, and others, create spaces for connection, dialogue, and shared learning across our global team.

📌 It Infrastructure Engineer (Barcelona)
🏢 Usertesting
📍 Barcelona